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For Companies At a Glance
- Tasks: Manage support tickets and assist with technical requests in a dynamic environment.
- Company: Join a well-established Managed Service Provider with a supportive team culture.
- Benefits: Enjoy competitive pay, potential overtime, and opportunities for professional growth.
- Why this job: Kickstart your tech career while helping clients solve real problems every day.
- Qualifications: 1 year of experience in an MSP and strong customer service skills required.
- Other info: Office-based role with occasional onsite work and a chance to learn from senior management.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients.
Responsibilities
- Manage multiple tickets and projects
- Assisting technical support requests within the team.
- Keeping the IT documentation up to date
- Meet and exceed SLAs
- Ensure good communication with both customers and staff
- Direct reporting and working closely with the senior management team.
- This is an office-based role. Some onsite works where required.
- Occasional overtime offered
Qualifications
- Ability to work independently and as part of a team.
- Working in a pressurised environment handling multiple tickets and incoming requests
- Exceptional customer service skills and engagement.
- Minimum 1 year working within an MSP
- 1st Line Service desk experience
- Experience of working with Microsoft technologies
Please apply as directed!
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1st Line Support Technician employer: Clearwater People Solutions
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and the technologies they use. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceptional support, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these during your chat!
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or how they handle high-pressure situations. It shows you’re engaged and helps you figure out if it’s the right fit for you.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st Line Support and any relevant MSP work. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service skills and technical know-how!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific technologies you’ve worked with and how you’ve handled multiple tickets in a pressurised environment. Let us see your personality!
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Clearwater People Solutions
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft technologies and any other relevant tools. Being able to discuss your experience with these systems will show that you're ready to hit the ground running.
✨Ticket Management Skills
Prepare to talk about how you've managed multiple tickets in the past. Think of specific examples where you successfully prioritised tasks and met SLAs, as this will demonstrate your ability to thrive in a pressurised environment.
✨Customer Service Focus
Exceptional customer service is key for this role. Be ready to share instances where you went above and beyond to assist a client or resolve an issue. This will highlight your engagement skills and commitment to providing top-notch support.
✨Team Player Mindset
Since you'll be working closely with both customers and the senior management team, it's important to convey your ability to work well in a team. Share examples of how you've collaborated with others to achieve common goals or improve processes.
