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For Companies At a Glance
- Tasks: Support customers with 1st line technical issues and log tickets accurately.
- Company: Join a dynamic organisation based in Kent, focused on customer service excellence.
- Benefits: Enjoy hybrid working with 3 days on-site and 2 from home, plus a competitive salary.
- Why this job: Kickstart your career in tech with hands-on experience and a supportive team culture.
- Qualifications: Strong customer service skills and a willingness to learn are essential.
- Other info: Flexible shift patterns available, either 8-4 or 10-6.
The predicted salary is between 20800 - 36400 £ per year.
We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst.
Salary: £26,000
Location: Kent, near Maidstone
Working Hours: Shift Rota's, either 8-4 or 10-6. Hybrid working with 3 days on site and 2 from home.
Key Responsibilities for the Trainee Service Desk Analyst:
- Answering customer calls and supporting with 1st line technical issues
- Logging tickets accurately
- Supporting with stock checks of equipment
- General 1st line support, including setting up new users, system resets, troubleshooting issues
- Liaising with customers and 3rd party suppliers providing updates on their requests.
Key skills for the Trainee Service Desk Analyst:
- Strong customer service experience, ideally within a commercial office based role
- Self motivated and keen to learn new skills
- Clear communication skills and ability to engage with all different customers
- Prioritisation skills are essential
Please apply as directed!
Trainee Service Desk Analyst employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common 1st line technical issues and solutions. This will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. Being able to clearly articulate your thoughts will be crucial when liaising with customers and suppliers.
✨Tip Number 3
Showcase your ability to prioritise tasks by discussing examples from previous experiences where you successfully managed multiple responsibilities. This will highlight your organisational skills.
✨Tip Number 4
Research the company and its culture to understand what they value in their employees. Tailoring your conversation to align with their values can make a significant impact during the interview.
We think you need these skills to ace Trainee Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Trainee Service Desk Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any customer service experience you have, especially in a technical or office-based environment. Use specific examples to demonstrate your ability to handle 1st line support and troubleshoot issues.
Show Your Motivation: Express your enthusiasm for the role and your eagerness to learn new skills. Mention any relevant training or courses you have undertaken that showcase your commitment to personal development in the IT field.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples from your past roles. Highlight situations where you successfully resolved issues or provided exceptional support to customers.
✨Demonstrate Your Technical Knowledge
Even as a trainee, it's important to show that you have a basic understanding of technical issues. Brush up on common 1st line support problems and solutions, and be ready to discuss how you would approach troubleshooting.
✨Communicate Clearly and Confidently
Clear communication is key in this role. Practice articulating your thoughts and responses during the interview. Make sure to listen carefully to questions and respond thoughtfully to demonstrate your engagement.
✨Express Your Willingness to Learn
As a trainee, showing enthusiasm for learning new skills is crucial. Be prepared to discuss how you plan to develop in the role and any relevant courses or training you are interested in pursuing.
