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- Tasks: Coordinate installation appointments for commercial customers and manage customer queries.
- Company: Join a forward-thinking Engineering technology company that values innovation.
- Benefits: Enjoy a permanent position with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Up to 2 years in Coordination/Scheduling preferred; strong communication skills required.
- Other info: Ideal for those who thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
DON’T MISS THIS!
Service Coordinator Wanted!
Our client is seeking a Service Coordinator to join their team on a permanent basis. The Service Coordinator will be playing a pivotal role in managing the daily schedules of our engineers, working full-time in the head office. The Service Coordinator must be able to work in a fast-paced environment and have excellent organisational skills.
Key Responsibilities for the Service Coordinator:
- Operational Support, provide administrative support to the ops team including recordkeeping, reporting and tracking job progress
- Timetable Management, prepare and oversee daily timetables for engineers, ensuring they are equipped for the day
- Email Management, handle and prioritise a high volume of booking requests, ensuring all inquiries are addressed promptly and professionally
- Communication, liaise with engineers, clients, and other stakeholders to ensure timely updated and resolutions
- Forwarding Tasks, direct emails or booking requests to the appropriate department or individual when necessary
- Process Optimisation, assistin streamlining operational processes to enhance efficiency and client satisfaction
- Scheduling and Coordination, allocate jobs effectively to a team of 15 engineers
Skills Required for the Service Coordinator:
- Excellent knowledge of London and area to optimize travel and scheduling
- Proficiency in Microsoft Office Suite and scheduling software
- Previous experience in a similar operations or scheduling role is desirable
- Strong organisational and multitasking skills with the ability to manage a high workload
- A proactive approach to work and a keen eye for detail
- Clear and professional written and verbal communication skills
- Ability to remain calm under pressure and solve problems efficiently
If this role is of interest, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
Service Coordinator employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarize yourself with the company's Connects portfolio and understand the types of services they offer. This knowledge will help you engage more effectively with customers and demonstrate your interest in the role during the interview.
✨Tip Number 2
Practice your multitasking skills by simulating a busy work environment. Try handling multiple customer queries at once, whether through role-playing with friends or using online tools, to showcase your ability to manage high volumes of inquiries.
✨Tip Number 3
Brush up on your communication skills, both written and spoken. Consider joining a local speaking club or participating in online forums to enhance your ability to convey information clearly and confidently.
✨Tip Number 4
Research common scheduling software used in coordination roles. Familiarity with these tools can give you an edge and show that you're proactive about adapting to the technical aspects of the job.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Coordinator position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: If you have experience in coordination or scheduling, be sure to highlight it in your CV and cover letter. Even if you have less than 2 years, emphasize any relevant skills or experiences that demonstrate your ability to manage appointments and handle customer queries.
Showcase Communication Skills: Since strong written and spoken communication is essential for this role, provide examples in your application that showcase your communication abilities. This could include previous roles where you handled customer inquiries or coordinated with teams.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Service Coordinator position. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Show Your Coordination Skills
Be prepared to discuss your experience in coordination or scheduling. Even if you have less than 2 years, highlight any relevant experiences where you successfully managed appointments or schedules.
✨Demonstrate Multitasking Abilities
During the interview, provide examples of how you've handled multiple tasks simultaneously. This role requires strong multitasking skills, so showcasing your ability to juggle various responsibilities will be crucial.
✨Communicate Clearly
Since the position involves handling customer queries via phone and email, practice clear and concise communication. Be ready to demonstrate your written and spoken communication skills through your responses.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you faced challenges in scheduling or customer service and how you resolved them effectively.
