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- Tasks: Coordinate installation appointments for commercial customers and manage customer queries.
- Company: Join a forward-thinking Engineering technology company that values innovation.
- Benefits: Enjoy a permanent position with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Up to 2 years in Coordination/Scheduling preferred; strong communication skills required.
- Other info: Ideal for those who thrive in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a forward-thinking Engineering technology company, is currently recruiting for a Service Coordinator to join their coordination team on permanent basis. The Service Coordinator will be responsible for contacting our client’s Connects portfolio of commercial customers to arrange installation appointments including exchanges, maintenance and new connections. Responsibilities for the Service Coordinator Efficiently arranging appointments for engineers within your region considering travel time, engineer skill/authorisation levels and customer demand. Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email Responding to general customer enquiries according to the requirements of customer contracts Key Skills & Experience for the Service Coordinator Essential Up to 2 years experience in Coordination/Scheduling – desirable but not essential Keyboard/Personal computer skills Strong multitasking and problem-solving skills Strong written and spoken communication Please apply as directed!
Service Coordinator employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarize yourself with the company's Connects portfolio and understand the types of services they offer. This knowledge will help you engage more effectively with customers and demonstrate your interest in the role during the interview.
✨Tip Number 2
Practice your multitasking skills by simulating a busy work environment. Try handling multiple customer queries at once, whether through role-playing with friends or using online tools, to showcase your ability to manage high volumes of inquiries.
✨Tip Number 3
Brush up on your communication skills, both written and spoken. Consider joining a local speaking club or participating in online forums to enhance your ability to convey information clearly and confidently.
✨Tip Number 4
Research common scheduling software used in coordination roles. Familiarity with these tools can give you an edge and show that you're proactive about adapting to the technical aspects of the job.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Coordinator position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: If you have experience in coordination or scheduling, be sure to highlight it in your CV and cover letter. Even if you have less than 2 years, emphasize any relevant skills or experiences that demonstrate your ability to manage appointments and handle customer queries.
Showcase Communication Skills: Since strong written and spoken communication is essential for this role, provide examples in your application that showcase your communication abilities. This could include previous roles where you handled customer inquiries or coordinated with teams.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Service Coordinator position. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Show Your Coordination Skills
Be prepared to discuss your experience in coordination or scheduling. Even if you have less than 2 years, highlight any relevant experiences where you successfully managed appointments or schedules.
✨Demonstrate Multitasking Abilities
During the interview, provide examples of how you've handled multiple tasks simultaneously. This role requires strong multitasking skills, so showcasing your ability to juggle various responsibilities will be crucial.
✨Communicate Clearly
Since the position involves handling customer queries via phone and email, practice clear and concise communication. Be ready to demonstrate your written and spoken communication skills through your responses.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you faced challenges in scheduling or customer service and how you resolved them effectively.
