Service Coordinator

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Service Coordinator Wanted!

Our client is seeking a Service Coordinator to join their team on a permanent basis. The Service Coordinator will be playing a pivotal role in managing the daily schedules of our engineers, working full-time in the head office. The Service Coordinator must be able to work in a fast-paced environment and have excellent organisational skills.

Key Responsibilities for the Service Coordinator:

• Operational Support, provide administrative support to the ops team including recordkeeping, reporting and tracking job progress
• Timetable Management, prepare and oversee daily timetables for engineers, ensuring they are equipped for the day
• Email Management, handle and prioritise a high volume of booking requests, ensuring all inquiries are addressed promptly and professionally
• Communication, liaise with engineers, clients, and other stakeholders to ensure timely updated and resolutions
• Forwarding Tasks, direct emails or booking requests to the appropriate department or individual when necessary
• Process Optimisation, assistin streamlining operational processes to enhance efficiency and client satisfaction
• Scheduling and Coordination, allocate jobs effectively to a team of 15 engineers

Skills Required for the Service Coordinator:

• Excellent knowledge of London and area to optimize travel and scheduling
• Proficiency in Microsoft Office Suite and scheduling software
• Previous experience in a similar operations or scheduling role is desirable
• Strong organisational and multitasking skills with the ability to manage a high workload
• A proactive approach to work and a keen eye for detail
• Clear and professional written and verbal communication skills
• Ability to remain calm under pressure and solve problems efficiently

If this role is of interest, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.