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For Companies At a Glance
- Tasks: Lead the strategy and development of customer portals to enhance user experience.
- Company: Join a dynamic team focused on innovative digital services and customer engagement.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact by shaping how customers interact with digital platforms.
- Qualifications: Experience in customer-facing portals and UX design is essential.
- Other info: Ideal for those looking to step into a senior role with significant influence.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
I'm working with a client who is looking to hire an experienced Portal Product Manager to take ownership of their customer portals strategy. This is an exciting opportunity to join a growing Product team and play a pivotal role in shaping how customers interact with digital services.
The ideal candidate will have strong experience in delivering customer-facing portals, with a proven track record of driving UX-led solutions that showcase products and services effectively. You'll be working closely with internal stakeholders and external partners to bring new portals to life, ensuring they are customer-focused, compliant, and impactful.
Key Responsibilities for the Portal Product Manager:
- Define and deliver the customer portal strategy and roadmap
- Gather insights through research, competitor analysis, and client feedback
- Translate requirements into clear product designs and oversee build/delivery with integration partners
- Drive portal enhancements that improve customer experience and engagement
- Support the wider Product team in building best-in-class product practices
Key skills for the Portal Product Manager:
- Proven background in developing customer-facing portals
- Experience in UX design and digital engagement
- Strong knowledge of the Microsoft stack, especially Dynamics and Power Platform
- Excellent communication and stakeholder management skills
- Ability to work collaboratively across multi-functional teams
If you're a Portal Product Manager with a passion for building engaging customer portals and want to step into a senior role where you can truly make an impact, I'd love to hear from you.
Portal Product Manager employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portal Product Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer portal design and UX. This will not only help you understand what makes a portal successful but also allow you to speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the product management and UX design fields. Attend relevant meetups or webinars to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer engagement through portals in your previous roles. Highlight any metrics or feedback that demonstrate the impact of your work on user experience.
✨Tip Number 4
Research StudySmarter's current products and services. Understanding our offerings will enable you to tailor your discussions around how you can enhance our customer portals and align with our strategic goals.
We think you need these skills to ace Portal Product Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Portal Product Manager position. Tailor your application to highlight your relevant experience in delivering customer-facing portals and UX design.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven track record in developing customer portals. Provide specific examples of projects where you drove UX-led solutions and improved customer engagement.
Showcase Communication Skills: Since excellent communication and stakeholder management skills are key for this role, ensure your application reflects your ability to work collaboratively across multi-functional teams. Mention any relevant experiences that demonstrate these skills.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'customer portal strategy', 'Microsoft stack', and 'digital engagement', to make your application stand out.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your UX Knowledge
As a Portal Product Manager, your understanding of user experience is crucial. Be prepared to discuss specific examples of how you've driven UX-led solutions in previous roles, and how these have positively impacted customer engagement.
✨Demonstrate Stakeholder Management Skills
Communication is key in this role. Highlight your experience in managing relationships with internal stakeholders and external partners. Share examples of how you've successfully collaborated across teams to deliver projects.
✨Familiarise Yourself with the Microsoft Stack
Since strong knowledge of the Microsoft stack, particularly Dynamics and Power Platform, is essential, make sure you brush up on these technologies. Be ready to discuss how you've used them in past projects or how you plan to leverage them in this role.
✨Prepare for Strategic Discussions
The role involves defining and delivering a customer portal strategy. Think about how you would approach this task and be ready to share your thoughts on gathering insights through research and competitor analysis during the interview.
