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For Companies At a Glance
- Tasks: Provide top-notch IT support and maintain client systems daily.
- Company: Join a dynamic team in Carlisle focused on excellent customer service.
- Benefits: Enjoy a competitive salary of up to £35,000 and a supportive work environment.
- Why this job: Perfect for tech enthusiasts wanting to make a real impact in IT support.
- Qualifications: 3+ years in IT support with knowledge of key technologies required.
- Other info: Must have a full UK driving license and access to your own vehicle.
The predicted salary is between 28000 - 42000 £ per year.
Job Description
Are you an experienced IT Support Engineer looking for your next career move?
Are you passionate about delivering excellent on-site IT Support?
We are recruiting for an IT Support Engineer on a full-time permanent basis based in Carlisle. This role is 5 days on site and offering a salary of up to £35,000 depending on experience.
Due to the client's location, you will need a full UK driving license and ned access to your own vehicle
Key Responsibilities as an IT Support Engineer:
- Deliver top-notch remote and onsite IT support
- Monitor and maintain client systems proactively
- Install and configure hardware, software & networks
- Tackle issues across Microsoft 365, AD, VMware, VoIP, and more
- Ensuring customer satisfaction throughout all client interactions
- Accurately following all processes and documenting tickets accordingly
Experience and Skills Require for the IT Support Engineer:
- 3+ years' experience in IT support
- Working knowledge of Windows Server, Microsoft 365, AD, VMware and Hosted VoIP
- A confident communicator who can explain tech to non-tech professionals
- Full UK Driver license and access to your own vehicle
Please apply as directed!
IT Support Engineer employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and VMware. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved IT issues in the past. This will help you illustrate your ability to deliver excellent on-site support, which is crucial for this position.
✨Tip Number 3
Since the role requires a confident communicator, practice explaining technical concepts in simple terms. You might be asked to demonstrate this skill during the interview, so being prepared can set you apart from other candidates.
✨Tip Number 4
Make sure you have a valid UK driving licence and access to your own vehicle, as this is a requirement for the job. Being able to confirm this during your application or interview will show that you're ready to meet the job's logistical demands.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with technologies mentioned in the job description like Microsoft 365, AD, and VMware. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and customer service. Mention your experience and how it aligns with the responsibilities of the role, emphasising your ability to communicate technical information clearly.
Highlight Relevant Certifications: If you have any certifications related to IT support or the technologies listed, be sure to include them in your application. This can set you apart from other candidates and show your commitment to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Microsoft 365, AD, VMware, and VoIP. Bring examples of how you've tackled specific technical issues in the past, as this will demonstrate your hands-on knowledge and problem-solving abilities.
✨Communicate Clearly
As an IT Support Engineer, you'll need to explain complex technical concepts to non-technical clients. Practice articulating your thoughts clearly and concisely, using simple language that anyone can understand. This will show your ability to connect with customers effectively.
✨Demonstrate Proactive Problem-Solving
Prepare to discuss how you monitor and maintain systems proactively. Share examples of how you've anticipated potential issues before they became problems, showcasing your ability to think ahead and ensure client satisfaction.
✨Know the Company and Its Clients
Research the company and its client base before the interview. Understanding their industry and specific needs will allow you to tailor your responses and demonstrate your genuine interest in the role and how you can contribute to their success.
