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- Tasks: Provide 1st and 2nd line IT support, manage tickets, and ensure excellent communication.
- Company: Join a dynamic IT services company focused on client satisfaction and innovation.
- Benefits: Enjoy opportunities for overtime, career development, and a supportive team environment.
- Why this job: Be part of a fast-paced team where your skills can shine and grow.
- Qualifications: Experience in 1st and 2nd line support, strong communication, and Microsoft technologies required.
- Other info: Must be within a 45-minute commute from Shoreham-By-Sea.
The predicted salary is between 30000 - 42000 £ per year.
We are on the lookout for a 1st Line Support Engineer and a 2nd Line Support Engineer to thrive in our client's fast-paced environment.
Key Responsibilities:
- Keep the IT Documentation up to date
- Manage multiple tickets and projects
- Assist technical support requests within the team and work on 1st/2nd line tickets and projects
- Ensure good communication with both customers and staff
- Meet and exceed SLAs
- Occasional overtime offered
Skills Required:
- Strong written and spoken communication skills
- Experience working with Microsoft technologies (incl. Active Directory, Windows Server, Office 365) (essential)
- Ability to work independently and as part of a team
- 1st Line Service Desk experience (essential)
- 2nd Line Service Desk experience (essential)
- Managed Service Provider (MSP) experience (desired)
- Exceptional customer service skills and engagement
You must be within a 45 minute commute from Shoreham-By-Sea.
If this is right for you and within the area seeking a new position, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.
Information Technology Support Engineer employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of examples where you've successfully resolved issues or improved user satisfaction. This is crucial for both 1st and 2nd line support roles, so have a few stories ready to share.
✨Tip Number 3
Research common IT support scenarios and solutions that you might encounter in this role. Being able to discuss how you would handle specific technical issues can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company or similar organisations. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd Line Support. Include specific examples of how you've managed tickets, communicated with customers, and worked with Microsoft technologies like Active Directory and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support. Mention your relevant experience, your ability to work independently and as part of a team, and your commitment to exceptional customer service.
Highlight Relevant Skills: In your application, emphasise your strong written and spoken communication skills. Make sure to mention any experience you have with Managed Service Providers (MSPs) and your ability to meet SLAs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up to date.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, especially Active Directory, Windows Server, and Office 365. Be prepared to discuss specific scenarios where you've successfully resolved technical issues using these tools.
✨Demonstrate Communication Skills
Since strong communication is key in IT support, practice explaining complex technical concepts in simple terms. You might be asked to role-play a support scenario, so be ready to show how you would communicate effectively with both customers and team members.
✨Prepare for Ticket Management Questions
Expect questions about how you manage multiple tickets and projects. Be ready to share your strategies for prioritising tasks and ensuring SLAs are met, as this will demonstrate your organisational skills and ability to work under pressure.
✨Emphasise Customer Service Experience
Exceptional customer service is crucial in this role. Prepare examples of how you've gone above and beyond to assist customers in previous positions. This will show your potential employer that you value customer satisfaction and engagement.
