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- Tasks: Lead client success strategy and ensure clients maximise value from our FinTech products.
- Company: Join a leading FinTech organisation with a focus on innovation and client satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by driving client satisfaction and building lasting relationships.
- Qualifications: Proven experience in client success or account management, preferably in FinTech.
- Other info: Be part of a high-performing team dedicated to delivering best-in-class client experiences.
The predicted salary is between 48000 - 72000 £ per year.
Our client, a leading FinTech organisation, is currently recruiting for a Head of Client Success to join their team. The Head of Client Success will be responsible for leading the strategy, processes, and people that ensure clients achieve maximum value from the company’s products and services. The Head of Client Success will drive client satisfaction, retention, and growth by establishing a world-class client success function that blends proactive relationship management with operational excellence.
Key Responsibilities:
- Build and lead the client success strategy, translating it into actionable plans and function-level KPI’s and objectives aligned with business priorities.
- Lead, mentor, grow and inspire a high-performing Client Success team capable of delivering best-in‑class experiences.
- Define and implement scalable client onboarding, retention, and engagement processes.
- Serve as the senior point of contact for client accounts and foster long-term, trusted relationships.
- Monitor client satisfaction and drive continuous improvement initiatives.
- Oversee onboarding, implementation, and adoption processes.
- Ensure accurate client data, reporting, and performance insights.
Key Experience:
- Proven senior experience in client success or account management or related functions.
- Experience of the FinTech or Financial Services environment.
- Track record of retaining and growing client relationships.
- Exceptional communication skills with the ability to influence and advocate for Client Success at all levels.
- Analytical mindset with experience using client data for insights.
- Experience creating scalable processes, KPIs, and success frameworks.
- Awareness and understanding of governance, risk and compliance frameworks.
Please apply as directed.
Head of Client Success in Horsham employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Success in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the FinTech space and let them know you're on the hunt for a Head of Client Success role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s client success strategies. Be ready to discuss how you can enhance their processes and drive client satisfaction. Show them you’re not just another candidate, but someone who can truly add value!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email that highlights a key point from your conversation. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your job search. Plus, applying directly gives you a better chance of standing out in the crowd. Let’s get you that Head of Client Success role!
We think you need these skills to ace Head of Client Success in Horsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client success and the FinTech sector. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Your Achievements: Don’t just list your duties; we want to hear about your successes! Use specific examples that demonstrate how you've driven client satisfaction and retention in previous roles. Numbers and metrics can really make your application stand out.
Be Authentic: Let your personality shine through in your written application. We’re looking for someone who can inspire and lead a team, so don’t be afraid to show us your passion for client success and your unique approach to building relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Know Your Client Success Strategy
Before the interview, make sure you understand what a successful client success strategy looks like. Research the company’s current approach and think about how you can enhance it. Be ready to discuss your vision for building and leading a client success function that aligns with their business priorities.
✨Showcase Your Leadership Skills
As a Head of Client Success, you'll need to inspire and mentor a team. Prepare examples of how you've successfully led teams in the past, focusing on how you fostered high performance and delivered best-in-class experiences. Highlight your ability to build relationships and drive team engagement.
✨Demonstrate Your Analytical Mindset
Be prepared to discuss how you've used client data to drive insights and improvements in previous roles. Think of specific metrics or KPIs you've implemented and how they contributed to client satisfaction and retention. This will show your analytical skills and understanding of performance measurement.
✨Understand the FinTech Landscape
Familiarise yourself with the FinTech industry and its challenges. Be ready to discuss trends, compliance issues, and how they impact client success. Showing that you have a grasp of the sector will demonstrate your commitment and readiness to tackle the unique challenges of the role.
