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- Tasks: Assist customers via email and manage contract paperwork.
- Company: Join a growing organisation with a focus on customer support.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Gain valuable experience in customer service while supporting a dynamic sales team.
- Qualifications: Strong customer service skills and proficiency in MS Excel required.
- Other info: This role starts as a 12-month contract with potential for permanent placement.
The predicted salary is between 28800 - 43200 £ per year.
We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent. This is a hybrid position with 3 days in the office and 2 days from home.
Key Responsibilities for the Customer Support Administrator:
- Supporting customers, predominantly via email, with the removal process from their portfolio
- Administration for the contract paperwork
- Supporting the sales team and attending customer meetings
- Removing data from customer accounts
Key Skills for the Customer Support Administrator:
- Strong customer service experience
- Previous use of MS packages, specifically Excel with the ability to view duplicate values
Customer Service Agent Full Time Temp-Perm employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent Full Time Temp-Perm
✨Tip Number 1
Familiarise yourself with the company's values and mission. When you understand what drives the organisation, you can tailor your conversations to show how your customer service experience aligns with their goals.
✨Tip Number 2
Brush up on your Excel skills, especially in identifying and managing duplicate values. Being able to demonstrate your proficiency in this area during discussions will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully supported customers in previous roles. Be ready to share specific instances where your actions led to positive outcomes, as this will showcase your strong customer service experience.
✨Tip Number 4
Since this role involves hybrid working, think about how you can effectively communicate and collaborate with team members both in-person and remotely. Highlight any past experiences that demonstrate your adaptability in different work environments.
We think you need these skills to ace Customer Service Agent Full Time Temp-Perm
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Support Administrator position. Tailor your application to highlight your relevant experience in customer service and administration.
Highlight Relevant Experience: In your CV and cover letter, emphasise your strong customer service experience. Provide specific examples of how you've supported customers in previous roles, especially through email communication.
Showcase Technical Skills: Mention your proficiency with MS packages, particularly Excel. If you have experience with data management or identifying duplicate values, be sure to include that in your application.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you're a great fit for the role. Discuss your enthusiasm for supporting customers and your ability to work in a hybrid environment.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Prepare specific examples of how you've successfully handled customer queries or complaints, as this will demonstrate your ability to support customers effectively.
✨Familiarise Yourself with MS Excel
Since the role requires proficiency in MS Excel, brush up on your skills before the interview. Be ready to discuss how you've used Excel in past roles, particularly in managing data and identifying duplicate values.
✨Understand the Company’s Values
Research the organisation you're interviewing with to understand their values and mission. This knowledge will help you align your answers with what they are looking for in a candidate and show that you're genuinely interested in the role.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the company culture, or the specifics of the role. It shows your enthusiasm and helps you determine if the company is the right fit for you.
