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For Companies At a Glance
- Tasks: Assist customers via email and manage contract paperwork.
- Company: Join a growing organisation with a focus on customer support.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Gain valuable experience in customer service while supporting a dynamic sales team.
- Qualifications: Strong customer service skills and proficiency in MS Excel required.
- Other info: This role starts as a 12-month contract with potential for permanent placement.
The predicted salary is between 24000 - 36000 £ per year.
We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent. This is a hybrid position with 3 days in the office and 2 days from home.
Key Responsibilities for the Customer Support Administrator:
- Supporting customers, predominantly via email, with the removal process from their portfolio
- Administration for the contract paperwork
- Supporting the sales team and attending customer meetings
- Removing data from customer accounts
Key Skills for the Customer Support Administrator:
- Strong customer service experience
- Previous use of MS packages, specifically Excel with the ability to view duplicate values
Customer Service Advisor - Temp-Perm Full time employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Temp-Perm Full time
✨Tip Number 1
Familiarise yourself with the company's values and mission. When you understand what drives us at StudySmarter, you can tailor your conversations to show how your customer service experience aligns with our goals.
✨Tip Number 2
Brush up on your Excel skills, especially in identifying and managing duplicate values. Being able to demonstrate your proficiency in this area during discussions will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully supported customers in previous roles. Highlighting specific situations where you resolved issues or improved customer satisfaction will showcase your strong customer service experience.
✨Tip Number 4
Practice your communication skills, particularly for email correspondence. Since a significant part of the role involves supporting customers via email, being clear and concise in your communication will be crucial.
We think you need these skills to ace Customer Service Advisor - Temp-Perm Full time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight your relevant experience in customer service and administration.
Highlight Relevant Experience: In your CV and cover letter, emphasise your strong customer service experience and any previous roles where you used MS packages, particularly Excel. Provide specific examples of how you've supported customers or managed administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you're a great fit for this role. Mention your ability to work in a hybrid environment and your enthusiasm for supporting both customers and the sales team.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past.
✨Familiarise Yourself with MS Excel
Since the role requires proficiency in MS packages, especially Excel, brush up on your skills. Be ready to discuss how you've used Excel in previous roles, particularly in managing data and identifying duplicate values.
✨Understand the Company’s Values
Research the organisation you're interviewing for. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you’re genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture and work environment are a good fit for you.
