Customer Service Advisor

Customer Service Advisor Wanted!

Our client is seeking a Customer Service Advisor to join their team on a permanent basis. The Customer Service Advisor will be working full-time in the Carlisle office, engaging with customers over the phone and email. The Customer Service Advisor must have proven Customer Service experience and hunger to succeed.

Key Responsibilities for the Customer Service Advisor:

• To engage with first-line responses to complaints
• Assist in the generation of customer communications and documents
• Gather and present adequate information to customers on the services and products
• Coordinate and represent servicing updates, forecasts and progress reports to the business
• Proactively answering all incoming enquiries from customers providing excellent customer-focused outcomes

Skills Required for the Customer Service Advisor:

• Proven Customer Service experience
• IT literate, understanding of Microsoft Office
• Excellent communication skills both verbal and written

If this role is of interest, please apply for additional information or contact Thomas Edevane from Clearwater People Solutions.