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For Companies At a Glance
- Tasks: Assist customers via email and manage contract paperwork.
- Company: Join a growing organisation with a focus on customer support.
- Benefits: Enjoy a hybrid work model with 3 days in the office and 2 days remote.
- Why this job: Gain valuable experience in customer service while supporting a dynamic sales team.
- Qualifications: Strong customer service skills and proficiency in MS Excel required.
- Other info: This role starts as a temporary position with potential for permanent placement.
The predicted salary is between 24000 - 36000 £ per year.
We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent. This is a hybrid position with 3 days in the office and 2 days from home.
Key Responsibilities for the Customer Support Administrator:
- Supporting customers, predominantly via email, with the removal process from their portfolio
- Administration for the contract paperwork
- Supporting the sales team and attending customer meetings
- Removing data from customer accounts
Key Skills for the Customer Support Administrator:
- Strong customer service experience
- Previous use of MS packages, specifically Excel with the ability to view duplicate values
Customer Service Administrator - Immediate Start - Temp to Perm employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Immediate Start - Temp to Perm
✨Tip Number 1
Familiarise yourself with the company's values and mission. When you understand what drives us at StudySmarter, you can tailor your conversations to show how your customer service experience aligns with our goals.
✨Tip Number 2
Brush up on your Excel skills, especially in identifying and managing duplicate values. Being able to demonstrate your proficiency in this area during interviews will set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios you might face in the role. Think about common customer issues and how you would resolve them, as this will showcase your problem-solving abilities and customer-centric approach.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Administrator - Immediate Start - Temp to Perm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, especially your proficiency with MS Excel. Use specific examples to demonstrate how you've successfully supported customers in the past.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Explain why you're interested in the position and how your background makes you a great fit for supporting customers and assisting the sales team.
Highlight Relevant Skills: In your application, emphasise your strong customer service skills and your experience with administrative tasks. Mention any specific instances where you've used Excel to manage data or streamline processes.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator role.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Prepare specific examples of how you've successfully handled customer queries or complaints, as this will demonstrate your ability to support customers effectively.
✨Familiarise Yourself with MS Excel
Since the role requires proficiency in MS Excel, brush up on your skills before the interview. Be ready to discuss how you've used Excel in past roles, particularly in managing data and identifying duplicate values.
✨Understand the Company and Its Values
Research the organisation you're interviewing for. Understanding their mission, values, and the services they provide will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your enthusiasm for the role and helps you gauge if the company culture and work environment are a good fit for you.
