At a Glance
- Tasks: Be the friendly voice for customers, handling queries and processing payments.
- Company: Established Utilities services company with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: A great opportunity for career development in a stable industry.
- Why this job: Join a dynamic team and make a difference in customer experiences every day.
- Qualifications: Experience in customer service or administration and strong communication skills.
The predicted salary is between 25000 - 27800 £ per year.
Our client, an established Utilities services company, is currently recruiting a Customer Service Administrator to join their Customer Service team. The Customer Service Representative will be responsible for acting as the first point of contact for customers regarding customer queries as well as helping with over the phone payments and other administration tasks.
Key Responsibilities for the Customer Service Administrator:
- Frontline Customer Interaction: Answer inbound calls and respond to email enquiries, delivering excellent customer service.
- Payment Processing Customer Onboarding: Guide customers through payments over the phone and set up new users on our client's online platform.
- General Administration: Perform data entry, maintain client records, and collaborate with the internal team to ensure smooth day-to-day operations.
Skills Required for the Customer Service Administrator:
- Proven background within an Office-Based Admin/customer service role.
- Strong communication skills.
- Driving License required.
Please apply as directed!
Contact Details:
Clearwater People Solutions Ltd Recruitment Team
We think you need these skills to ace Customer Service Administrator
Communication Skills
Problem-Solving Skills
Time Management
Attention to Detail
Adaptability
Customer Service
Organizational Skills
