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- Tasks: Transform data into insights to enhance customer experiences and optimise operations.
- Company: Join a dynamic organisation in Kent focused on customer satisfaction and operational excellence.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by improving processes and shaping decision-making through data.
- Qualifications: Strong analytical skills, attention to detail, and a passion for enhancing customer journeys required.
- Other info: Ideal for those who love problem-solving and working with data in a team setting.
The predicted salary is between 28800 - 48000 £ per year.
We’re working closely with a growing organisation in Kent to support with the recruitment for a thoughtful, analytical individual to join their customer and operations team as a Customer Insight Analyst. This role offers a great opportunity to make a tangible impact using data to improve how we work and enhance the experience we deliver to our customers.
As part of the team, you’ll focus on turning data into actionable insights that help shape decision-making, optimise operations, and drive meaningful improvements across the business.
Key Responsibilities for the Customer Insight Analyst:
- Creating reports and dashboards to track key performance and customer-related metrics
- Analysing operational and customer data to identify trends, patterns, and opportunities
- Reviewing customer feedback to highlight recurring issues and suggest improvements
- Working alongside operations to spot inefficiencies and recommend smarter ways of working
- Presenting clear, data-led insights and recommendations to help inform change
Key Skills for the Customer Insight Analyst
- Has strong analytical skills and attention to detail
- Is passionate about improving customer journeys and operational efficiency
- Can translate complex data into clear, compelling insights
- Is proactive, collaborative, and confident working across teams
- Has a curious mindset and enjoys problem-solving
- Is comfortable using data tools and presenting findings to a range of stakeholders
If you enjoy working with data, thrive on improving processes, and want to be part of a collaborative and forward-thinking team—we’d love to hear from you.
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Customer Insights Analyst employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insights Analyst
✨Tip Number 1
Familiarise yourself with the latest data analysis tools and techniques that are commonly used in customer insights roles. Being able to demonstrate your proficiency in these tools during discussions can set you apart from other candidates.
✨Tip Number 2
Prepare to discuss specific examples of how you've used data to drive improvements in customer experience or operational efficiency in previous roles. This will showcase your analytical skills and your ability to translate data into actionable insights.
✨Tip Number 3
Research the company’s current customer journey and any recent changes they’ve made. Being knowledgeable about their operations will allow you to ask insightful questions and suggest relevant improvements during your interview.
✨Tip Number 4
Network with professionals in the field of customer insights, either through LinkedIn or industry events. Building connections can provide you with valuable insights into the role and may even lead to referrals.
We think you need these skills to ace Customer Insights Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and experience with data tools. Emphasise any previous roles where you've improved customer journeys or operational efficiency, as these are key aspects of the Customer Insights Analyst position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for using data to drive improvements. Mention specific examples of how you've turned data into actionable insights in past roles, and explain why you're excited about the opportunity to work with this organisation.
Showcase Your Analytical Skills: During the application process, be prepared to discuss your analytical skills in detail. Consider including a brief case study or example of a project where you successfully identified trends or patterns from data and how that led to meaningful changes.
Highlight Collaboration Experience: Since the role involves working across teams, make sure to highlight any collaborative projects you've been part of. Discuss how you effectively communicated insights to stakeholders and contributed to team success.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've used data analysis in previous roles. Highlight any tools or methodologies you used to derive insights and how those insights led to actionable changes.
✨Understand the Company’s Customer Journey
Research the organisation's customer journey and be ready to discuss how you can improve it. Think about potential pain points and how your analytical skills can help enhance the overall customer experience.
✨Prepare Data-Driven Examples
Have a few case studies or examples ready that demonstrate your ability to turn complex data into clear insights. Be prepared to explain your thought process and the impact of your recommendations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations and customer feedback processes. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
