At a Glance
- Tasks: Lead the charge in resolving customer complaints and enhancing communication strategies.
- Company: Join a fast-growing green energy provider committed to customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on compliance and innovative problem-solving.
- Why this job: Make a real difference in customer experience while promoting sustainable energy solutions.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 39000 - 45000 £ per year.
Our client, an established and fast-growing innovative green energy provider, is currently recruiting a Complaints and Communications Manager to join their Customer Experience team. The Manager will be responsible for overseeing complaint handling across the business, with a focus on driving high-quality, compliant customer communications and resolving escalated cases.
Key Responsibilities:
- Managing escalated complaints to ensure compliance and timely resolution
- Supporting customer service agents with early-stage query handling
- Analysing complaint trends to identify and prevent recurring issues
- Owning the company's tone of voice and customer-facing templates
- Coaching internal teams on effective communication and service delivery
Skills Required:
- Proven experience in a customer service or complaints handling environment
- Strong understanding of complaint processes and compliance standards
- Exceptional written communication skills for drafting complex correspondence
- Ability to handle difficult conversations in a calm, solutions-focused manner
- Strong analytical and organisational skills to manage multiple priorities
- Driving license required due to the location of the office
Please apply as directed!
Complaints Manager employer: Clearwater People Solutions Ltd
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Contact Details:
Clearwater People Solutions Ltd Recruitment Team
