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For Companies At a Glance
- Tasks: Lead a transformative change programme, guiding teams through new processes and customer journeys.
- Company: Join a dynamic business in Kent focused on modernising their operations and enhancing customer service.
- Benefits: Enjoy flexible office visits, a supportive work environment, and the chance to make a real impact.
- Why this job: Be part of an exciting transformation, develop your skills, and contribute to meaningful change.
- Qualifications: Experience in end-to-end change management and strong communication skills are essential.
- Other info: This is an 18-month Fixed-Term Contract with opportunities for growth.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
Are you a passionate Change Manager with experience in facilitating the full end-to-end change? We are supporting a business who are going through an enterprise-wide transformation to recruit for a Change Manager on an initial 18 month Fixed-Term Contract to join their programme. This role is based in Kent near Maidstone with office visits required 2/3 time per week & with business needs. Key Responsibilities for the Change Manager: – Working on their company wide transformation programme to modernise ways of working- Preparing the business to absorb changes, helping teams to understand the benefits and minimise impact to BAU- Supporting on the new customer journey, moving the customer service team away from the administration side and becoming more advisory for business efficiency- Currently at build phase of the new customer self-service portal- Working on the full end-to-end change from communication and engagement through to team training, go live and post go live support Key Skills for the Change Manager: – Experience with full end-to-end change management – Previous experience working on multiple workstreams – Change management experience on a digital or process automation project – Clear and engaging communication style – Ability to influence teams Please apply as directed!
Change Manager employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager
✨Tip Number 1
Familiarise yourself with the specific change management methodologies that are relevant to our industry. Being able to discuss frameworks like ADKAR or Kotter's 8-Step Process during your conversations can really set you apart.
✨Tip Number 2
Network with professionals in the change management field, especially those who have experience in digital transformation projects. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your ability to influence teams effectively. Think of examples from your past experiences where you successfully led a team through change, and be ready to discuss these during interviews.
✨Tip Number 4
Stay updated on the latest trends in customer service and self-service portals. Being knowledgeable about current best practices will demonstrate your commitment to modernising ways of working, which is crucial for this role.
We think you need these skills to ace Change Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Change Manager position. Tailor your application to highlight your relevant experience in facilitating end-to-end change.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience with full end-to-end change management, particularly in digital or process automation projects. Use specific examples to demonstrate your ability to influence teams and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for change management. Discuss how you can contribute to the company's transformation programme and support their new customer journey.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Change Manager role.
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Showcase Your Change Management Experience
Be prepared to discuss specific examples of your previous change management projects. Highlight your role in facilitating end-to-end changes and how you navigated challenges during the process.
✨Demonstrate Your Communication Skills
Since clear communication is key for a Change Manager, practice articulating your thoughts clearly and engagingly. Consider preparing a brief presentation on a past project to showcase your ability to convey complex information effectively.
✨Understand the Company’s Transformation Goals
Research the company’s current transformation programme and be ready to discuss how your skills can contribute to their objectives. Showing that you understand their needs will demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about how you would handle resistance to change or how you would engage teams during a transition, and prepare your responses accordingly.
