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For Companies At a Glance
- Tasks: Manage support tickets and assist with technical requests in a dynamic environment.
- Company: Join a well-established Managed Service Provider with a focus on growth.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy occasional overtime.
- Why this job: Kickstart your tech career while helping clients solve real problems.
- Qualifications: 1 year of experience in an MSP and strong customer service skills.
- Other info: Office-based role with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Our client, an established MSP, are currently recruiting for a 1st Line Support Technician to join their growing team. Working for an MSP, the 1st Line Support Technician will gain access to supporting a wide range of technologies and clients.
Key responsibilities for the 1st Line Support Technician
- Manage multiple tickets and projects
- Assisting technical support requests within the team.
- Keeping the IT documentation up to date
- Meet and exceed SLAs
- Ensure good communication with both customers and staff
- Direct reporting and working closely with the senior management team.
- This is an office-based role. Some onsite works where required.
- Occasional overtime offered
Key Experience for the 1st line Support Technician
- Ability to work independently and as part of a team.
- Working in a pressurised environment handling multiple tickets and incoming requests
- Exceptional customer service skills and engagement.
- Minimum 1 year working within an MSP
- 1st Line Service desk experience
- Experience of working with Microsoft technologies
Please apply as directed!
1st Line Support Technician employer: Clearwater People Solutions Ltd
Contact Detail:
Clearwater People Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We all know that first impressions count, so practice answering common questions and showcasing your problem-solving abilities.
✨Tip Number 3
Showcase your passion for technology! During interviews, share your experiences with different technologies and how you've helped customers in the past. This will demonstrate your commitment and make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st line support and any relevant MSP work. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific technologies you’ve worked with and how you’ve handled multiple tickets in a pressurised environment.
Show Off Your Communication Skills: Since good communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Clearwater People Solutions Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and any other relevant tools. Be ready to discuss your experience with them, as this will show that you’re not just familiar but also comfortable working with the tech they use.
✨Ticket Management Skills
Prepare to talk about how you manage multiple tickets and projects. Have examples ready that demonstrate your ability to prioritise tasks and meet SLAs, as this is crucial for a 1st Line Support Technician.
✨Customer Service Focus
Exceptional customer service is key in this role. Think of specific instances where you’ve gone above and beyond for a customer or resolved a tricky issue. This will highlight your engagement skills and ability to communicate effectively.
✨Team Player Mindset
Since you’ll be working closely with both customers and the senior management team, be prepared to discuss how you collaborate with others. Share examples of how you’ve contributed to a team environment, especially under pressure.
