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- Tasks: Architect and implement tech solutions to enhance service management processes.
- Company: Join a forward-thinking company focused on innovation and efficiency.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by improving processes and helping teams work smarter.
- Qualifications: Experience with Zendesk and strong communication skills are essential.
- Other info: Dynamic role with opportunities to innovate in a supportive environment.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for an individual to serve in a unique role that encompasses elements of both solution architecture and hands-on implementation of those solutions with a particular focus on service management processes and system integrations. This role will be responsible for setting process and configuration standards and implementing best practices within the Clearwater corporate application environment – including but not limited to Zendesk, Jira Service Management, and Salesforce Service Cloud.
The person in this role will use their analysis and problem-solving skills alongside their foundational understanding of technology and the business processes to architect technology solutions to ultimately make other teams and/or individuals more efficient and effective in their daily tasks while at the same time meeting any and all necessary regulatory requirements.
You will be a success in this role if you have a solid understanding of customer service concepts, are detail oriented, can effectively communicate with all users, are able to think through complex processes and workflows quickly, adapt readily to changing requirements and situations, and show initiative in seeking to improve our organization’s processes and usage of technology in any area that you encounter.
Responsibilities
- Analyze and recommend improvements in or additions to business processes and workflows for any group in the CWAN organization.
- Identify and recommend enhancements and/or expansions of the current Corporate Applications to improve staff productivity.
- Assist in the administration of the systems managed by CAS.
- Create and maintain conceptual and configuration documentation for in-house use.
- Other duties as assigned.
Required Skills
- Self-starter who is detail oriented with the ability to track multiple projects and deadlines concurrently.
- Ability to plan and maintain schedules.
- Expert knowledge of Zendesk in the following modules: Support, Guide, Chat/Messenger, and Explore.
Desired (but not necessary)
- Experience working in a Financial Technology company is a plus.
- Experience working in an organization dealing with sensitive/confidential customer information.
- Minimum of 3 years administration of a Zendesk environment with more than 20 agents.
- Prior experience in a customer service department or supporting a customer service department.
- Extremely strong written and verbal communication skills, across all platforms (Zoom, Email, Slack).
- A proactive attitude and a demonstrated ability to use initiative to resolve issues.
- Familiarity with Jira Service Management and Confluence.
- Familiarity with BI reporting concepts – cubes, dimensions, metrics.
CAS Service Architect in London employer: Clearwater Analytics
Contact Detail:
Clearwater Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CAS Service Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service management and system integrations. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you’ve improved processes or implemented tech solutions. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CAS Service Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the CAS Service Architect role. Highlight your expertise in Zendesk, Jira, and Salesforce, and don’t forget to showcase your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific projects where you've improved processes or implemented solutions, and show us your passion for customer service.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but keep it friendly. We want to see your personality shine through while still being detail-oriented!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Clearwater Analytics
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Zendesk, Jira Service Management, and Salesforce Service Cloud. Be ready to discuss how you've used these tools in the past and how they can be leveraged to improve processes. Having specific examples will show that you’re not just familiar with the tech, but that you can also implement it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've analysed and improved business processes. Think about challenges you've faced and how you tackled them. This role requires a solid understanding of customer service concepts, so highlight your experience in enhancing workflows and making teams more efficient.
✨Communicate Clearly and Confidently
Since this role involves communicating with various users, practice articulating your thoughts clearly. Whether it's through Zoom, email, or Slack, being able to convey complex ideas simply is key. Consider doing mock interviews with friends to refine your communication style.
✨Be Ready to Adapt
The job description mentions adapting to changing requirements, so think of examples where you've successfully navigated change. Show that you're flexible and can pivot when necessary. This will demonstrate your proactive attitude and readiness to take initiative in improving processes.