Job Description
Coordinates, diagnoses, and troubleshoots incoming employee issues. Provides support services to employees with technical problems and IT issues involving printers, laptop, or network services from local or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to ITsupport.
Responsibilities:
- Active Directory - Company structure, Group/Distro creation
- Able to troubleshoot and resolve any hardware issues
- Full understanding of Clearwater internal tool permission structure
- Able to troubleshoot basic network/802.1x issues
- Can solve issues across most parts of the team’s domain with limited guidance
- Able to solve majority operational issues without escalation
- Handling onboarding and off-boarding
- Offers demos, talks, and recommendations to help their own team and others be more productive
- Able to help other parts of the organization with integration and provisioning such that all best practices are adhered to.
- Helps to continuously maintain and improve quality across the stack.
- Performs regular interviews for positions on the same team, providing detailed and useful feedback.
- Understands customer needs and motivations.
- Understands how engineering projects contribute to business goals.
Requirements:
- 4 -5 years of experience in IT support, help desk, or a related role
- Experience with Microsoft Windows operating systems and Microsoft Office Products
- comfortable in the command line
- Scripting experience
- Basic Knowledge of networks, firewalls/security, and operating systems
- Atlassian knowledge for Jira and confluence
- Strong written and verbal skills
- Ability to lift 50 pounds safely
- Self-motivated
- Self-organized
- Able to monitor and maintain inventory levels
- Basic mechanical aptitude
- Ability to troubleshoot first tier computer hardware and software issues
- Sailpoint
- Intune, Jamf, Exchange, Entra knowledge
Desired Experience or Skills:
- Basic computer workstation setup
- Experience w/ Inventory management
- Audio/Video installation experience
- CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Certifications
IT Support Specialist employer: Clearwater Analytics
Clearwater Analytics is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Reconciliation Associates to thrive. With a strong emphasis on employee growth, we offer comprehensive training and mentorship opportunities, ensuring that our team members are well-equipped to excel in their roles. Located in a dynamic environment, we provide competitive benefits and the chance to work with cutting-edge technology in the investment management sector, all while contributing to the success of our clients and the broader financial community.
