At a Glance
- Tasks: Lead a dynamic team delivering innovative data solutions for clients.
- Company: Join Clearwater Analytics, a leader in fintech with a collaborative culture.
- Benefits: Enjoy competitive salary, health benefits, and generous PTO.
- Other info: Work with a globally distributed team and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: 8+ years in data engineering and proven people management experience required.
The predicted salary is between 80000 - 96000 £ per year.
The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater’s Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales.
Responsibilities
- Leads a distributed team of approximately 15 engineers, analysts, and delivery specialists across Boise, Edinburgh, and India.
- Owns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfaction.
- Acts as primary escalation point for client issues; drives solutioning and resolution with a sense of urgency.
- Partners with Sales to scope, support, and close new Prism opportunities.
- Collaborates with Product Management to surface client feedback, prioritise enhancements, and improve product maturity.
- Manages team performance through regular 1-on-1s, goal setting, and career development.
- Establishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequency.
- Integrates recently onboarded team members from acquired entities and aligns team culture and ways of working.
- Coordinates coverage across time zones to support a global client base, including APAC and EMEA.
Required Skills
- Deep understanding of data pipeline design, data ingestion, and data normalisation.
- Proficiency in SQL and query development for reporting and data analysis.
- Experience with client reporting platforms and building production-grade reports.
- Strong client-facing communication skills, including comfort managing escalations at senior levels.
- Demonstrated ability to lead and develop distributed, cross-functional teams.
- Exceptional problem-solving skills in high-pressure, client-impacting situations.
- Ability to operate effectively in early-stage or evolving product environments.
Preferred Skills
- Familiarity with financial data, investment accounting, or client reporting in the asset management or fintech space.
- Experience supporting pre-sales or solutioning conversations alongside a sales team.
- Background in data migration, systems integration, or product delivery at scale.
Education & Experience
- Bachelor’s degree in Computer Science, Economics, Engineering, Finance, or a related technical field; advanced degree a plus.
- 8+ years of relevant experience in data engineering, technical delivery, or client-facing program management.
- 3+ years of people management experience, preferably leading teams of 10 or more.
- Experience engaging with senior and executive client stakeholders.
- Prior experience with project management methodologies and tools.
Salary Range
$100,000 - $120,000 USD Annual. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time.
For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Head of Prism Operations employer: Clearwater Analytics
Clearwater Analytics is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation meets collaboration. As the Head of Prism Operations, you will lead a talented, globally distributed team while enjoying comprehensive benefits such as health insurance, 401(k), and generous PTO. With a strong emphasis on employee growth and development, Clearwater offers unique opportunities to shape the future of client reporting and data engineering in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Prism Operations
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those who work at Clearwater or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by diving deep into the Prism product and Clearwater’s mission. Show us you’re not just another candidate; demonstrate your passion and understanding of what we do!
✨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet, especially in high-pressure situations. Consider mock interviews or case studies to sharpen your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Clearwater team.
We think you need these skills to ace Head of Prism Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in data engineering and client reporting. We want to see how your skills align with the Head of Prism Operations role, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Experience:Since this is a leadership role, it’s crucial to emphasise your experience managing distributed teams. Share specific examples of how you've led teams through challenges and delivered results, as we’re keen on seeing your people management skills in action.
Highlight Problem-Solving Skills:We love candidates who can think on their feet! Include instances where you’ve tackled high-pressure situations or resolved client escalations effectively. This will demonstrate your ability to thrive in fast-evolving environments, which is key for this position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Clearwater!
How to prepare for a job interview at Clearwater Analytics
✨Know Your Data Inside Out
As the Head of Prism Operations, you'll need to demonstrate a deep understanding of data pipeline design and client reporting. Brush up on your SQL skills and be ready to discuss how you've tackled data ingestion and normalisation in past roles.
✨Showcase Your Leadership Style
This role involves leading a distributed team, so be prepared to share your approach to people management. Highlight your experience with regular 1-on-1s, goal setting, and how you’ve developed team culture across different locations.
✨Prepare for Client Escalation Scenarios
Since you'll be the primary escalation point for client issues, think of examples where you've successfully managed high-pressure situations. Be ready to explain your problem-solving strategies and how you ensure client satisfaction.
✨Collaborate and Communicate
This position requires strong collaboration with sales and product teams. Prepare to discuss how you've partnered with other departments in the past, especially in scoping new opportunities and integrating client feedback into product enhancements.
