Office Manager & EMEA Facilities Lead in Edinburgh

The Europe Lead, Facilities is a people-manager role responsible for the planning, operation, and continuous improvement of Clearwater Analytics' European office portfolio. Partnering closely with HR, IT, Finance, and Executive Leadership, this individual ensures that every European workplace is safe, efficient, inspiring, and aligned with Clearwater's culture and growth trajectory. The role has direct accountability for office operations, real estate strategy, vendor relationships, health and safety compliance, employee experience programming, physical security, and regional facilities budgets across multiple European countries.

Key Responsibilities

• Office Operations: Track KPIs and hold partners accountable to commitments. Oversee preventive maintenance programs and coordinate timely resolution of reactive maintenance requests via the facilities ticketing system. Manage relationships with landlords, building management companies, and local service providers across all European sites.
• Space Planning: Update CAD/CAFM drawings as layouts evolve. Serve as the primary Facilities point of contact in lease negotiations, renewals, and expansions, working closely with Legal and Finance, and navigating varying lease structures and tenancy laws across European jurisdictions.
• Health, Safety: Translate insights into actionable improvements. Support new-hire onboarding by ensuring workstations, access credentials, and office orientations are ready on day one.
• Physical Security: Own the physical security program across all European office locations, including access control systems, visitor management, CCTV, and alarm monitoring, in compliance with GDPR and local data protection requirements. Partner with IT and InfoSec to ensure physical and digital security controls are aligned and mutually reinforcing. Manage relationships with security vendors and guard services; define post orders and monitor performance against SLAs. Conduct regular security assessments and audits of all European sites; identify vulnerabilities and implement remediation plans. Develop and maintain physical security policies and procedures, including badge issuance, visitor escort protocols, and after-hours access. Lead incident response for physical security events (unauthorized access, theft, workplace violence) and coordinate with HR, Legal, and local law enforcement as appropriate. Ensure all physical security systems are tested, maintained, and compliant with relevant regulatory and insurance requirements in each country of operation.
• Transportation Program: Ensure transportation operations comply with all applicable local, state, and federal regulations, including ADA accessibility requirements. Partner with HR and Finance on commuter benefit programs, tax-advantaged transit accounts, and related employee communications.
• People Leadership: Directly manage a team of European Facilities Coordinators and/or Office Managers across multiple countries; provide coaching, goal-setting, and career development support. Foster a high-performance team culture grounded in accountability, continuous learning, and customer service excellence. Collaborate with the Global Facilities team to share best practices and drive consistency across international locations.

What We Are Looking For

• Required: 7+ years of progressive facilities management experience, with at least 3 years in a people-manager capacity.
• Proven track record managing multi-site European office portfolios in a high-growth corporate or technology environment.
• Strong knowledge of EU Health and Safety regulations.
• Comfortable presenting to senior leadership and working across multicultural, multilingual teams.
• Ability to travel up to 25% across Europe to support multiple office locations.
• Physical ability to perform facilities-related tasks, including the ability to lift and carry up to 50 lbs (approximately 23 kg), stand for extended periods, and navigate active office and building environments.

What We Offer

• Competitive base salary and benefits package including private medical insurance, private dental insurance, Healthcare Cash Plan, discounted gym membership + other discounts.
• Industry competitive pension contributions.
• 34 days initial holiday allowance (increasing with each year of tenure) + 2 days annual VTO.
• Professional development budget and support for facilities certifications.
• Collaborative, mission-driven culture with real impact on how thousands of employees experience work every day.