IT Support Specialist in City of London

Job DescriptionCoordinates, diagnoses, and troubleshoots incoming employee issues. Provides support services to employees with technical problems and IT issues involving printers, laptop, or network services from local or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to ITsupport.Responsibilities:Active Directory - Company structure, Group/Distro creationAble to troubleshoot and resolve any hardware issuesFull understanding of Clearwater internal tool permission structureAble to troubleshoot basic network/802.1x issuesCan solve issues across most parts of the team’s domain with limited guidanceAble to solve majority operational issues without escalationHandling onboarding and off-boardingOffers demos, talks, and recommendations to help their own team and others be more productiveAble to help other parts of the organization with integration and provisioning such that all best practices are adhered to.Helps to continuously maintain and improve quality across the stack.Performs regular interviews for positions on the same team, providing detailed and useful feedback.Understands customer needs and motivations.Understands how engineering projects contribute to business goals.Requirements:4 -5 years of experience in IT support, help desk, or a related roleExperience with Microsoft Windows operating systems and Microsoft Office Productscomfortable in the command lineScripting experienceBasic Knowledge of networks, firewalls/security, and operating systemsAtlassian knowledge for Jira and confluenceStrong written and verbal skillsAbility to lift 50 pounds safelySelf-motivatedSelf-organizedAble to monitor and maintain inventory levelsBasic mechanical aptitudeAbility to troubleshoot first tier computer hardware and software issuesSailpointIntune, Jamf, Exchange, Entra knowledgeDesired Experience or Skills:Basic computer workstation setupExperience w/ Inventory managementAudio/Video installation experienceCompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Certifications #J-18808-Ljbffr