At a Glance
- Tasks: Lead a dynamic team delivering innovative data solutions to clients worldwide.
- Company: Join a forward-thinking company at the forefront of data engineering and client reporting.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with global reach and exciting career advancement opportunities.
- Why this job: Make a significant impact in a high-stakes leadership role while shaping the future of data delivery.
- Qualifications: Proven experience in data engineering and leading cross-functional teams.
The predicted salary is between 80000 - 100000 £ per year.
The Head of Prism Operations leads a distributed, technically sophisticated team responsible for delivering Clearwater’s Prism product to clients. This is a high-impact leadership role at the intersection of client reporting, data engineering, and people management. The ideal candidate thrives in ambiguous, fast-evolving product environments, brings hands-on technical depth in data pipelines and client reporting, and has a proven track record of leading cross-functional, globally distributed teams. This person will own client escalations, drive delivery excellence, and be a key partner to sales and product as Prism scales.
Responsibilities
- Leads a distributed team of approximately 15 engineers, analysts, and delivery specialists across Boise, Edinburgh, and India.
- Owns end-to-end delivery of Prism implementations, ensuring quality, timeliness, and client satisfaction.
- Acts as primary escalation point for client issues; drives solutioning and resolution with a sense of urgency.
- Partners with Sales to scope, support, and close new Prism opportunities.
- Collaborates with Product Management to surface client feedback, prioritise enhancements, and improve product maturity.
- Manages team performance through regular 1-on-1s, goal setting, and career development.
- Establishes and monitors project and delivery metrics; implements process improvements to reduce client escalation frequency.
- Integrates recently onboarded team members from acquired entities and aligns team culture and ways of working.
- Coordinates coverage across time zones to support a global client base, including APAC and EMEA.
Required Skills
- Deep understanding of data pipeline design, data ingestion, and data normalisation.
- Proficiency in SQL and query development for reporting and data analysis.
- Experience with client reporting platforms and building production-grade reports.
- Strong client-facing communication skills, including comfort managing escalations at senior levels.
- Demonstrated ability to lead and develop distributed, cross-functional teams.
- Exceptional problem-solving skills in high-pressure, client-impacting situations.
- Ability to operate effectively in early-stage or evolving product environments.
Preferred Skills
- Familiarity with financial data, investment accounting, or client reporting in the asset management or fintech space.
- Experience supporting pre-sales or solutioning conversations alongside a sales team.
- Background in data migration, systems integration, or product delivery at scale.
Education & Experience
- Bachelor’s degree in Computer Science, Economics, Engineering, Finance, or a related technical field; advanced degree a plus.
- 8+ years of relevant experience in data engineering, technical delivery, or client-facing programme management.
- 3+ years of people management experience, preferably leading teams of 10 or more.
- Experience engaging with senior and executive client stakeholders.
- Prior experience with project management methodologies and tools.
Head of Prism Operations employer: Clearwater Analytics (CWAN)
Clearwater is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As the Head of Prism Operations, you will lead a talented, globally distributed team while enjoying opportunities for professional growth and development in a fast-paced environment. With a commitment to employee well-being and a focus on delivering excellence, Clearwater offers a unique chance to make a significant impact in the fintech space from locations like Boise and Edinburgh.
Contact Details:
Clearwater Analytics (CWAN) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Prism Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its products, especially Prism. Understand their challenges and think about how your skills can help solve them. This shows you're not just another candidate; you're genuinely interested in making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role of Head of Prism Operations. Highlight your leadership skills and technical expertise in data pipelines and client reporting to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Prism Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in leading teams, managing client escalations, and your technical skills in data pipelines. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Prism Operations role. Share specific examples of your leadership experience and how you've tackled challenges in fast-paced environments.
Showcase Your Technical Skills:Since this role requires a deep understanding of data engineering and client reporting, make sure to include relevant projects or experiences that demonstrate your proficiency in SQL and data pipeline design. We love seeing hands-on experience!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. We can’t wait to hear from you!
How to prepare for a job interview at Clearwater Analytics (CWAN)
✨Know Your Data Inside Out
As the Head of Prism Operations, you'll need a solid grasp of data pipeline design and client reporting. Brush up on your SQL skills and be ready to discuss how you've tackled data ingestion and normalisation in past roles. This will show your technical depth and ability to lead a team effectively.
✨Showcase Your Leadership Style
Prepare to talk about your experience managing distributed teams. Highlight specific examples where you’ve driven performance through regular 1-on-1s and goal setting. This is your chance to demonstrate how you foster a positive team culture and support career development.
✨Client Escalation Scenarios
Expect questions about handling client escalations. Think of a few high-pressure situations you've navigated successfully and be ready to explain your approach to problem-solving. This will illustrate your strong client-facing communication skills and urgency in resolving issues.
✨Collaborate with Sales and Product Management
Be prepared to discuss how you've partnered with sales teams to scope new opportunities and collaborated with product management to enhance offerings. Share examples that highlight your ability to integrate client feedback into product improvements, showcasing your strategic thinking.
