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- Tasks: Lead a team to ensure top-notch client service and optimise processes.
- Company: A leading analytics firm in the UK with a focus on client success.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by leading a talented team and enhancing client experiences.
- Qualifications: 7+ years in finance or FinTech, strong leadership, and Excel skills.
- Other info: Focus on team growth and KPI tracking for new client onboarding.
The predicted salary is between 43200 - 72000 £ per year.
A leading analytics firm in the UK seeks a Client Servicing Team Lead to manage client servicing professionals. The role involves leading teams, ensuring quality client delivery, and optimizing processes.
Successful candidates will have strong leadership skills backed by over 7 years of experience in finance or FinTech, alongside proficiency in Microsoft Excel and client communication. The position emphasizes team growth and includes responsibilities such as KPI tracking and new client onboarding.
Client Success Team Lead in Edinburgh employer: Clearwater Analytics (CWAN)
Contact Detail:
Clearwater Analytics (CWAN) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Team Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance or FinTech sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, share specific examples of how you've led teams and optimised processes in your previous roles. This will help them see you as the perfect fit for the Client Success Team Lead position.
✨Tip Number 3
Prepare for those interviews! Brush up on your knowledge of KPI tracking and client onboarding processes. Being able to discuss these topics confidently will show that you're ready to hit the ground running in this role.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and showcase your skills. Plus, it helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Client Success Team Lead in Edinburgh
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've successfully led teams in the past, especially in client servicing roles. Share specific examples that demonstrate your ability to motivate and guide others.
Tailor Your Experience: When writing your application, tailor it to reflect your experience in finance or FinTech. We’re looking for candidates with over 7 years in these fields, so make sure to showcase relevant projects or roles that align with our needs.
Excel at Excel: Since proficiency in Microsoft Excel is key for this role, don’t forget to mention your skills with it. Whether it's data analysis, reporting, or KPI tracking, let us know how you’ve used Excel to drive results in your previous positions.
Communicate Clearly: Effective client communication is crucial, so ensure your application reflects your communication style. Use clear and concise language, and if possible, include examples of how you've successfully managed client relationships in the past. Remember, we love a good story!
How to prepare for a job interview at Clearwater Analytics (CWAN)
✨Know Your Numbers
Since the role involves KPI tracking, make sure you brush up on relevant metrics and how they relate to client success. Be ready to discuss specific KPIs you've managed in the past and how you used them to drive team performance.
✨Showcase Leadership Experience
With over 7 years of experience required, prepare examples that highlight your leadership skills. Think about times when you successfully led a team through challenges or implemented new processes that improved client delivery.
✨Excel Like a Pro
Proficiency in Microsoft Excel is key for this role. Familiarise yourself with advanced functions and data analysis techniques. You might be asked to demonstrate your skills, so consider preparing a small example or two that showcases your expertise.
✨Client Communication is Key
As a Client Success Team Lead, effective communication is crucial. Prepare to discuss how you've built relationships with clients in the past. Think about specific instances where your communication skills made a difference in client satisfaction or retention.
