At a Glance
- Tasks: Lead and develop a dynamic client accounts team while ensuring exceptional service for landlords and tenants.
- Company: Join a fast-growing student lettings business with a stellar reputation across the UK.
- Benefits: Enjoy a competitive salary, enhanced family benefits, and paid professional development opportunities.
- Other info: Flexible working hours and regular social events create a vibrant workplace culture.
- Why this job: Be part of a modern company that genuinely values career progression and personal development.
- Qualifications: Experience in team management and strong organisational skills are essential.
The predicted salary is between 35000 - 40000 € per year.
Clearview Recruitment are pleased to be working with our client, a fast growing, nationwide student lettings business with an outstanding reputation for delivering industry-leading accommodation experiences across the UK. With a strong presence across multiple locations, they continue to expand their portfolio and are known for their ambitious culture, high standards, and commitment to both their landlords and tenants. This is an exciting opportunity to join a modern, forward-thinking property company in a key leadership position within their client accounts team.
Our client is seeking an experienced and motivated Client Account Manager to oversee the day-to-day operations of their busy client accounts department. This is a fantastic opportunity for someone with strong leadership and organisational skills to join a high-performing business where progression and personal development are genuinely encouraged. The successful candidate will work closely alongside the Finance Director, supporting and developing the accounts team while ensuring landlords and tenants receive an exceptional level of service. This role offers genuine career progression, additional annual leave incentives, enhanced family benefits, and funded professional development opportunities.
Key Responsibilities:
- Lead, support and develop the client accounts team
- Build and maintain strong relationships with landlords, tenants and contractors
- Conduct monthly rent arrears meetings with key investors
- Ensure all payment deadlines are met efficiently and accurately
- Assist with escalated rent arrears and complaint handling
- Develop and improve internal processes to enhance the landlord and tenant experience
- Review and audit team performance regularly
- Monitor operational quality and team efficiency
- Recruit and onboard new team members
- Set and review KPIs alongside the Finance Director
- Conduct monthly 1-2-1s, staff reviews and annual appraisals
- Deliver ongoing training and support to team members
- Build strong working relationships with branch teams nationwide
- Support continuous improvement across the department
Skills and Qualifications:
- Previous experience managing a team is essential
- Strong organisational and time management skills
- Excellent communication and interpersonal skills
- Ability to work to deadlines and prioritise workload effectively
- Flexible and adaptable approach to work
- Property or lettings industry experience would be advantageous but not essential
- Confident handling escalated issues and complaints
- AAT Level 3 Qualification
Package and Benefits:
- £35,000 - £40,000 basic salary depending on experience
- Monday to Friday working hours – 9:00am to 5:30pm
- Birthday off paid and Christmas Eve off when it falls on a weekday
- Enhanced maternity and paternity leave
- Pension scheme
- Paid professional courses and qualifications
- Regular company social events
- Genuine career progression opportunities within a growing nationwide business
- Full-time permanent position
Client Account Manager in Loughborough employer: Clearview Recruitment
Join a dynamic and rapidly expanding student lettings business that prioritises employee growth and development. As a Client Account Manager, you will benefit from a supportive work culture that values high standards and exceptional service, alongside attractive perks such as enhanced family benefits, additional annual leave incentives, and funded professional development opportunities. This is an ideal environment for those seeking meaningful career progression in a modern property company with a strong reputation across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Loughborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and lettings industry. Attend events, join online forums, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their ambitious team.
✨Tip Number 3
Practice your leadership skills! Since the role involves managing a team, think of examples from your past experiences where you've successfully led a group or handled challenges. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Account Manager in Loughborough
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your experience in managing teams. We want to see how you've led and developed others, so share specific examples that showcase your leadership style and achievements.
Tailor Your Application:Don’t just send a generic CV and cover letter. We’re looking for candidates who understand our culture and values. Take the time to tailor your application to reflect how you align with our ambitious and high-standard environment.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Clearview Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company’s values and how they operate. Familiarise yourself with their approach to client accounts and the property industry. This will help you demonstrate your genuine interest and show that you’re a great fit for their ambitious culture.
✨Showcase Your Leadership Skills
As a Client Account Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved processes. Be ready to discuss how you can support and develop the accounts team while ensuring exceptional service for landlords and tenants.
✨Prepare for Scenario Questions
Expect questions about handling escalated issues and complaints. Think of specific situations where you’ve resolved conflicts or improved client relationships. This will showcase your problem-solving skills and ability to maintain strong relationships, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s future plans, team dynamics, or how they measure success in the client accounts department. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
