At a Glance
- Tasks: Lead pest control operations and manage a dynamic team of technicians.
- Company: Pest Control Partnership, committed to diversity and innovation.
- Benefits: Inclusive culture, career development opportunities, and a supportive work environment.
- Other info: Join us in creating a workplace where everyone can thrive.
- Why this job: Make a real impact in service delivery while leading a passionate team.
- Qualifications: Experience in service management and team leadership is essential.
The predicted salary is between 40500 - 49500 £ per year.
JOB OVERVIEW: To lead our pest control operations across Cleankill and Clearup in London & SE. To manage all field service delivery teams, drive operational efficiency and act as the primary point of contact for our major commercial clients.
KEY RESPONSIBILITIES:
- Team Leadership: Direct and manage a field team of 26+ technicians and 4 team leaders, overseeing recruitment, training, performance management, and scheduling.
- Service Delivery: Ensure compliance and completion of all commercial and domestic service visits across the region, aiming to ensure PCP state of service targets of 95% are achieved.
- Key Account Management: Act as primary escalation point for major clients, handling queries, delivering service reviews, nurturing relationships and ensuring high customer retention rates.
- H&S and Compliance: Adherence to PCP H&S protocols and audit findings, oversee RAMS and other industry requirements and ensure that teams comply with all relevant H&S legislation.
- Performance tracking: Monitor operational KPIs including team productivity, scheduled treatment completion, response times, service efficiency and ensure quality of delivery (QA) through team leaders.
MAIN REQUIREMENTS:
- Essential: A proven track record in service management within pest control, or another distress business. Experience managing service teams and developing staff. An understanding of client liaison and managing larger corporate service level agreements.
- Desirable: Living within operational service area. Knowledge of Cleankill and/or Clearup operations. Many years’ experience dealing with staff and productivity targets.
At Pest Control Partnership, our people are at the centre of everything we do. We are committed to creating a workplace where everyone feels respected, valued and empowered to succeed. We welcome applications from talented people of all backgrounds, experiences and perspectives. We believe that diverse teams make better decisions, drive innovation and help us deliver exceptional service to our customers and communities. Guided by our values of People, Environment, Service and Technology, we are building an inclusive culture where everyone has the opportunity to develop their career, contribute their ideas and make a meaningful difference. We are committed to ensuring our recruitment process is fair, inclusive and accessible. If you require support or an adjustment at any stage of the recruitment process, please let us know and we will work with you to meet your needs where possible and in accordance with local legislation.
Accounts and Operations Manager employer: Clearup Solutions Limited
At Pest Control Partnership, we pride ourselves on being an exceptional employer, fostering a culture of respect, empowerment, and inclusivity. Our London & SE location offers a dynamic work environment where you can lead a dedicated team, drive operational excellence, and engage with major clients while enjoying opportunities for personal and professional growth. We are committed to your development and well-being, ensuring that every employee feels valued and has the chance to make a meaningful impact in our community.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts and Operations Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Accounts and Operations Manager at Clearup Solutions Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Clearup Solutions Limited or be willing to refer you for that Accounts and Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Clearup Solutions Limited who’s on the lookout for their next Accounts and Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Accounts and Operations Manager role at Clearup Solutions Limited!
We think you need these skills to ace Accounts and Operations Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Clearup Solutions Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Clearup Solutions Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Clearup Solutions Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
