At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT issues for clients.
- Company: Join ClearTrust MSP, a growing UK-based Managed Service Provider.
- Benefits: Competitive salary, hybrid working, ongoing training, and career progression.
- Other info: Great opportunity to grow your skills and advance in the IT field.
- Why this job: Kickstart your IT career in a friendly team while solving real tech problems.
- Qualifications: Experience in technical support and a passion for customer service.
The predicted salary is between 22000 - 27500 € per year.
Location: Reading, England (Hybrid Office based with 2 days WFH after probation)
Salary: £22,000 - £27,500 per annum
Working Hours: 9am - 4pm (Monday to Friday; 32 hours per week)
About ClearTrust MSP
ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence.
The Opportunity
We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients.
You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and our ticket system.
- Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware/software.
- Log, manage, and update support tickets accurately and in a timely manner.
- Escalate complex issues to 2nd Line Engineers when required.
- Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting.
- Deliver exceptional customer service and maintain high client satisfaction.
- Work collaboratively with the wider team to share knowledge and improve service delivery.
- Follow documented processes while suggesting improvements where appropriate.
About You:
- At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed).
- Experience handling inbound calls and managing support tickets.
- Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook).
- Strong customer service mindset with a passion for solving problems and delivering great experiences.
- Excellent communication skills able to explain technical issues in simple terms.
- Ability to work well under pressure in a fast-paced environment.
- A genuine interest in technology and a desire to grow your IT career.
What We Offer:
- Competitive salary of £22,000 - £27,500.
- Hybrid working full-time in our Reading office initially, with 2 days work from home after successful probation.
- Full-time permanent contract (9am - 4pm; Monday to Friday; 32 hours per week).
- Opportunity to develop your IT skills and progress into 2nd line support.
- Ongoing training and certification support (Microsoft, CompTIA, etc.).
- Friendly, supportive team environment.
- Real opportunity to grow with a forward-thinking MSP.
If you’re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we’d love to hear from you. Apply now by sending your CV.
1st Line Support Technician in Slough employer: ClearTrustMSP
ClearTrust MSP is an exceptional employer located in Reading, offering a supportive and friendly work environment where employees can thrive. With a focus on professional development, we provide ongoing training and certification opportunities, allowing you to enhance your IT skills and advance your career within our growing Managed Service Provider. Enjoy the benefits of hybrid working, competitive salaries, and a collaborative team culture that prioritises customer satisfaction and technical excellence.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Technician in Slough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ClearTrust MSP. Understand their services and values so you can show how you fit into their culture and what you can bring to the table.
✨Tip Number 2
Practice your problem-solving skills! As a 1st Line Support Technician, you'll be troubleshooting issues daily. Brush up on common IT problems and think through how you'd explain solutions in simple terms to clients.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've provided excellent support in the past. Remember, it's all about making the customer feel valued and understood.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our team at ClearTrust MSP. Don’t miss out!
We think you need these skills to ace 1st Line Support Technician in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with our needs, so don’t be shy about showcasing your technical support experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our team. We love seeing genuine passion for customer service and technology.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be helping clients with their tech issues!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at ClearTrustMSP
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows, and common IT issues. Be ready to discuss how you've solved problems in the past, as this role is all about troubleshooting and providing support.
✨Show Off Your Customer Service Skills
Since this position is customer-focused, think of examples where you've delivered exceptional service. Prepare to explain how you handle difficult situations or irate customers while maintaining professionalism.
✨Practice Clear Communication
You’ll need to explain technical issues in simple terms. Practise articulating complex concepts clearly and concisely, as this will be crucial when dealing with clients who may not be tech-savvy.
✨Demonstrate Team Spirit
This role involves working collaboratively with a team. Be prepared to share examples of how you've worked well with others in the past and how you can contribute to a supportive team environment.
