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- Tasks: Provide first-line technical support and troubleshoot IT issues for clients.
- Company: Join ClearTrust MSP, a growing UK-based Managed Service Provider.
- Benefits: Competitive salary, hybrid working, ongoing training, and career progression.
- Other info: Great opportunity to grow your skills and advance in the IT field.
- Why this job: Kickstart your IT career in a friendly team while solving real tech problems.
- Qualifications: Experience in technical support and a passion for customer service.
The predicted salary is between 22000 - 27500 £ per year.
Location: Reading, England (Hybrid - Office based with 2 days' WFH after probation)
Salary: £22,000 - £27,500 per annum
Working Hours: 9am - 4pm (Monday to Friday; 32 hours per week)
About ClearTrust MSP
ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence.
The Opportunity
We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients.
You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and our ticket system.
- Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software.
- Log, manage, and update support tickets accurately and in a timely manner.
- Escalate complex issues to 2nd Line Engineers when required.
- Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting.
- Deliver exceptional customer service and maintain high client satisfaction.
- Work collaboratively with the wider team to share knowledge and improve service delivery.
- Follow documented processes while suggesting improvements where appropriate.
About You:
- At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed).
- Experience handling inbound calls and managing support tickets.
- Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook).
- Strong customer service mindset with a passion for solving problems and delivering great experiences.
- Excellent communication skills - able to explain technical issues in simple terms.
- Ability to work well under pressure in a fast-paced environment.
- A genuine interest in technology and a desire to grow your IT career.
What We Offer:
- Competitive salary of £22,000 - £27,500.
- Hybrid working - full-time in our Reading office initially, with 2 days' work from home after successful probation.
- Full-time permanent contract (9am - 4pm; Monday to Friday; 32 hours per week).
- Opportunity to develop your IT skills and progress into 2nd line support.
- Ongoing training and certification support (Microsoft, CompTIA, etc.).
- Friendly, supportive team environment.
- Real opportunity to grow with a forward-thinking MSP.
If you're enthusiastic, customer-oriented, and ready to start or build your career in IT support, we'd love to hear from you. Apply now by sending your CV.
1st Line Support Technician in Reading employer: ClearTrustMSP
Contact Detail:
ClearTrustMSP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician in Reading
✨Tip Number 1
Get to know the company! Research ClearTrust MSP and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with technical issues, brush up on common IT problems related to Microsoft 365 and Windows. Being able to demonstrate your troubleshooting abilities can really set you apart.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've provided excellent support in the past. Remember, it's not just about fixing issues; it's about making clients feel valued and understood.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our friendly team at ClearTrust MSP.
We think you need these skills to ace 1st Line Support Technician in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 1st Line Support Technician role. Highlight any relevant technical support experience, especially with Microsoft technologies, to show us you're a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and customer service. Let us know why you want to join ClearTrust MSP and how you can contribute to our team.
Show Off Your Communication Skills: Since you'll be the first point of contact for clients, it's crucial to demonstrate your excellent communication skills in your application. Use clear and simple language to explain your experiences and how you handle technical issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ClearTrustMSP
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows, and common IT issues. Be ready to discuss how you've solved problems in the past, as this will show your technical prowess and ability to handle support requests.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples where you've gone above and beyond for a client. Practice explaining technical concepts in simple terms, as this will be crucial when communicating with clients.
✨Familiarise Yourself with the Company
Research ClearTrust MSP and understand their services and values. This will help you tailor your answers to align with their mission and demonstrate your genuine interest in the company and the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the position and helps you gauge if the company culture and growth opportunities align with your career goals.