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- Tasks: Provide first-line technical support and troubleshoot common IT issues for clients.
- Company: Join ClearTrust MSP, a growing UK-based Managed Service Provider with a friendly culture.
- Benefits: Enjoy a competitive salary, hybrid working, and ongoing training opportunities.
- Other info: Great opportunity for career growth and skill development in a dynamic team.
- Why this job: Kickstart your IT career in a supportive environment while solving real-world tech problems.
- Qualifications: Experience in technical support and a passion for technology are essential.
Location: Reading, England (Hybrid – Office based with 2 days’ WFH after probation)
Salary: £22,000 – £27,500 per annum
Working Hours: 9am – 4pm (Monday to Friday; 32 hours per week)
About ClearTrust MSP
ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence.
The Opportunity
We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and our ticket system.
- Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware/software.
- Log, manage, and update support tickets accurately and in a timely manner.
- Escalate complex issues to 2nd Line Engineers when required.
- Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting.
- Deliver exceptional customer service and maintain high client satisfaction.
- Work collaboratively with the wider team to share knowledge and improve service delivery.
- Follow documented processes while suggesting improvements where appropriate.
About You:
- At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed).
- Experience handling inbound calls and managing support tickets.
- Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook).
- Strong customer service mindset with a passion for solving problems and delivering great experiences.
- Excellent communication skills – able to explain technical issues in simple terms.
- Ability to work well under pressure in a fast-paced environment.
- A genuine interest in technology and a desire to grow your IT career.
What We Offer:
- Competitive salary of £22,000 – £27,500.
- Hybrid working – full-time in our Reading office initially, with 2 days’ work from home after successful probation.
- Full-time permanent contract (9am – 4pm; Monday to Friday; 32 hours per week).
- Opportunity to develop your IT skills and progress into 2nd line support.
- Ongoing training and certification support (Microsoft, CompTIA, etc.).
- Friendly, supportive team environment.
- Real opportunity to grow with a forward-thinking MSP.
If you’re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we’d love to hear from you. Apply now by sending your CV.
1st Line Support Technician employer: ClearTrustMSP
Contact Detail:
ClearTrustMSP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician
✨Tip Number 1
Get to know the company! Research ClearTrust MSP and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a 1st Line Support Technician, you'll need to explain technical issues simply. Role-play with a friend or family member to get comfortable with breaking down complex topics.
✨Tip Number 3
Prepare for common technical questions. Brush up on your knowledge of Microsoft 365, Windows, and general IT troubleshooting. Being ready to answer these questions will boost your confidence during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the ClearTrust MSP family.
We think you need these skills to ace 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in technical support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service mindset and problem-solving abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the 1st Line Support Technician role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Tech Skills: Mention any specific experience you have with Microsoft technologies, as this is key for the role. If you've tackled common IT issues before, let us know! We love seeing candidates who are genuinely interested in technology.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ClearTrustMSP
✨Know Your Tech Basics
Make sure you brush up on your knowledge of Microsoft 365, Windows, and common IT issues. Being able to discuss these topics confidently will show that you're ready for the role and can handle the technical challenges that come your way.
✨Practice Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've solved problems or helped customers. Be prepared to explain how you would handle different scenarios during the interview.
✨Familiarise Yourself with the Company
Do a bit of research on ClearTrust MSP and their services. Understanding their approach to IT support and their client base will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, the work culture, and opportunities for growth within the company. This shows that you're not just interested in the job, but also in how you can fit into their environment.