At a Glance
- Tasks: Provide first-line technical support and troubleshoot IT issues for clients.
- Company: Join ClearTrust MSP, a growing UK-based Managed Service Provider.
- Benefits: Competitive salary, hybrid working, ongoing training, and career progression.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Kickstart your IT career in a friendly team while solving real tech problems.
- Qualifications: Experience in technical support and a passion for customer service.
The predicted salary is between 22000 - 27500 € per year.
Location: Reading, England (Hybrid – Office based with 2 days’ WFH after probation)
Salary: £22,000 – £27,500 per annum
Working Hours: 9am – 4pm (Monday to Friday; 32 hours per week)
About ClearTrust MSP
ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence.
The Opportunity
We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. You will be the first point of contact for our clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and our ticket system.
- Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware/software.
- Log, manage, and update support tickets accurately and in a timely manner.
- Escalate complex issues to 2nd Line Engineers when required.
- Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting.
- Deliver exceptional customer service and maintain high client satisfaction.
- Work collaboratively with the wider team to share knowledge and improve service delivery.
- Follow documented processes while suggesting improvements where appropriate.
About You:
- At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed).
- Experience handling inbound calls and managing support tickets.
- Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook).
- Strong customer service mindset with a passion for solving problems and delivering great experiences.
- Excellent communication skills – able to explain technical issues in simple terms.
- Ability to work well under pressure in a fast-paced environment.
- A genuine interest in technology and a desire to grow your IT career.
What We Offer:
- Competitive salary of £22,000 – £27,500.
- Hybrid working – full-time in our Reading office initially, with 2 days’ work from home after successful probation.
- Full-time permanent contract (9am – 4pm; Monday to Friday; 32 hours per week).
- Opportunity to develop your IT skills and progress into 2nd line support.
- Ongoing training and certification support (Microsoft, CompTIA, etc.).
- Friendly, supportive team environment.
- Real opportunity to grow with a forward-thinking MSP.
If you’re enthusiastic, customer-oriented, and ready to start or build your career in IT support, we’d love to hear from you. Apply now by sending your CV.
1st Line Support Technician in Reading employer: Cleartrust MSP
ClearTrust MSP is an exceptional employer located in Reading, offering a supportive and friendly work environment where employees can thrive. With a focus on professional development, we provide ongoing training and certification opportunities, allowing you to enhance your IT skills and progress within the company. Our hybrid working model promotes a healthy work-life balance, making ClearTrust MSP an ideal place for those looking to build a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Technician in Reading
✨Tip Number 1
Get to know the company! Research ClearTrust MSP and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a 1st Line Support Technician, you'll need to explain technical issues simply. Role-play with a friend or family member to get comfortable with breaking down complex topics.
✨Tip Number 3
Prepare for common support scenarios. Brush up on troubleshooting Microsoft 365, Windows, and other tech issues mentioned in the job description. Being ready to discuss these will give you an edge in interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly team at ClearTrust MSP.
We think you need these skills to ace 1st Line Support Technician in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in technical support or helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your knowledge of Microsoft technologies!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT and customer service. Let us know why you’re excited about the 1st Line Support Technician role and how you can contribute to our team.
Show Off Your Communication Skills:Since you'll be the first point of contact for our clients, it's crucial to demonstrate your ability to explain technical issues in simple terms. Use clear and concise language in your application to show us you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Cleartrust MSP
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft 365, Windows, and common IT issues. Be ready to discuss how you've handled similar problems in the past, as this will show your practical experience and understanding of the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples of how you've gone above and beyond for clients. Think of specific situations where you resolved issues or improved a customer's experience.
✨Practice Clear Communication
You’ll need to explain technical issues in simple terms, so practice doing just that! Try explaining a complex tech problem to a friend or family member who isn’t tech-savvy to ensure you can communicate effectively during the interview.
✨Be Ready to Discuss Teamwork
This position involves working collaboratively with a team, so be prepared to share examples of how you've worked well with others in the past. Highlight any experiences where you shared knowledge or helped improve processes.
