Customer Service and Operations Analyst in City of London

ClearToken Depository is building a settlement service for the digital markets, offering the benefits of traditional market structure concepts of centralised settlement for emerging digital assets. The hiring firm will be ClearToken Services Ltd, from which ClearToken operating entities source shared services of the ClearToken group. Whilst the role will initially focus on the business of ClearToken Depository, it is expected that the successful candidate will also perform a similar operational role for ClearToken CCP, as required.

ClearToken is seeking a detail-oriented and experienced Crypto Operations and Client Service Analyst to support daily post-trade settlement activities related to digital assets. This role is integral to ensuring accurate and timely processing of settlement instructions, reconciliation of positions and cash movements, and managing communication with Trade Sources and reporting feeds, Venues, Participants, Banks, and Custodians.

The ideal candidate will bring strong operational expertise from the financial services sector, with a solid understanding of back-office systems, settlement workflows, and asset servicing—preferably including exposure to blockchain-based or tokenized asset infrastructure. The candidate should be energized by team building and problem solving in the service of clients and their team members.

• Execute and monitor daily settlement activities for digital assets, ensuring timely and accurate processing.
• Perform daily reconciliations of positions and cash across internal ledgers, bank statements, and custodial records.
• Maintain accurate records of all settlement activity and support internal reporting requirements.
• Perform daily transaction monitoring including generation of reports and investigation of alerts.
• Support the development and documentation of standard operating procedures (SOPs) and operational controls.
• Ensure compliance with relevant regulatory and risk management frameworks.
• Contribute to new asset and product launches from a settlement and operational readiness perspective.
• Liaising with other internal teams such as Legal & Compliance, Risk, Engineering and Product to help define and drive forward the company’s strategy.

Onboarding and Client Data Responsibilities:

• Capture and maintain all onboarding data and documentation for new clients, venues, banks and custodians, ensuring compliance with regulatory and internal requirements.

ClearToken Depository is a dynamic environment and being able to work closely with colleagues from other disciplines to land key commercial and regulatory goals will be vital.

Requirements:

• 3+ years of experience in back-office operations or settlements within financial services (e.g. CME/LCH, Prime Broker, banking, broker-dealer, asset management, custodian).
• Strong understanding of settlement lifecycle, including trade capture, matching, instruction generation, reconciliation, and fails management.
• Strong customer-facing skills and experience of delivering quality customer service.
• Proficiency in using back-office and reconciliation systems.
• Experience with digital assets, blockchain-based settlement platforms, or tokenized securities.
• Exposure to regulatory reporting and operational risk controls related to digital assets.

Mentorship: Guidance from experienced professionals in the blockchain and fintech industry.

Career Growth: Opportunities for professional development and career advancement within the company.

Innovative Environment: Work in a collaborative, innovative, and supportive work culture.

Competitive Compensation: A competitive salary and benefits package.

Networking: Opportunities to network with industry leaders and attend exclusive events.

We celebrate diversity and are committed to building an inclusive workplace where everyone feels valued and respected.