At a Glance
- Tasks: Manage customer contracts and ensure top-notch service delivery.
- Company: Dynamic company based in Glasgow with a focus on customer engagement.
- Benefits: Full-time hours, supportive team environment, and opportunities for growth.
- Other info: Office-based role with a vibrant team atmosphere.
- Why this job: Be the key contact for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 30000 - 40000 £ per year.
Location: Glasgow, Scotland (Office Based)
Hours: Full-time (0900 – 1700 Mon – Thurs / 0900 – 1600 Fri)
About The Role
We are looking for a Contracts Coordinator to assist in the management of key customer accounts while overseeing compliance tracking, scheduling, and service delivery. This role will involve working with existing customer contracts, ensuring regular client communication, one-to-one meetings, and annual service reviews. Over time, new customers will also be brought under this remit. This role combines contract administration & compliance coordination, ensuring service efficiency and a high level of customer engagement. Please note: this is a fully office-based role at our Glasgow office, and candidates must be able to commute to and work from this location full time.
Key Responsibilities
- Take leadership on designated customer contracts, ensuring compliance and service delivery.
- Act as the main point of contact for client communication, managing expectations and resolving queries.
- Conduct regular one-to-one meetings with customer representatives where required and/or requested.
- Organise and lead annual customer service meetings, reviewing contract performance and identifying service improvements.
Contracts Coordinator in Glasgow employer: Cleartech Group
As a Contracts Coordinator at our Glasgow office, you will thrive in a supportive work culture that prioritises employee growth and development. We offer competitive benefits, including flexible working hours and opportunities for professional advancement, all while being part of a dynamic team dedicated to delivering exceptional service to our clients. Join us in a role where your contributions are valued, and make a meaningful impact in a vibrant city known for its rich culture and community spirit.
