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- Tasks: Coordinate compliance and contracts while managing key customer accounts and service delivery.
- Company: Join Cleartech Group, a leading specialist in building services with over 20 years of experience.
- Benefits: Enjoy a competitive salary, training opportunities, and full team support.
- Why this job: Make a real impact by ensuring compliance and enhancing customer relationships.
- Qualifications: Experience in facilities administration and strong communication skills are essential.
- Other info: Great opportunity for career growth and leadership in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Wigan – Office Based
Hours: Full Time – (0900-1700 Mon – Thurs / 0900-1600 Fri)
About Us: Cleartech Group’s vision is to consistently build a business we can be proud of. Our ethos is a specialist building services provider who specialises in HVAC Commissioning, Water Treatment, Commissioning Management, Legionella Compliance, Fire Damper Drop testing & several other compliance services for over 20 years.
About The Role: We are looking for a Contracts & Compliance Coordinator to assist in the management of key customer accounts while overseeing compliance tracking, scheduling, and service delivery. This role will involve working with existing customer contracts, ensuring regular client communication, one‑to‑one meetings, and annual service reviews. Over time, new customers will also be brought under this remit. This role combines compliance coordination & contract administration, ensuring service efficiency and a high level of customer engagement.
Key Responsibilities:
- Schedule remedial and compliance works, ensuring efficient resource allocation.
- Arrange dates and bookings with subcontractors using the Ops Planner.
- Use ZetaSafe & LegionellaDossier systems and client portals to track job progress and update records.
- Monitor PPM visit results, ensuring failures are identified and reported.
- Review sample documentation, follow up on non‑conformances, and liaise with customers to ensure corrective actions are communicated and costed.
- Review compliance records, identify remedial actions in Legionella Risk Assessments and ensure quotations are distributed to customers.
Reporting & Administration:
- Generate and issue remedial quotations, providing clients with progress updates.
- Obtain subcontractor quotes, include agreed mark‑ups and communicate these with customers.
- Ensure contractual obligations are met, tracking service performance against agreements.
- Assist with invoice processing and financial tracking for compliance activities.
- Ensure all job reports, certificates, and compliance documents are correctly stored and accessible.
What We’re Looking For:
- Experience in Facilities & Contracts Administration, Compliance, or FM Services.
- Strong customer relationship management skills, with experience in client‑facing roles.
- Excellent administrative, organisational, and communication skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and CAFM/PPM systems or compliance tracking tools.
- Ability to prioritise and manage multiple works efficiently.
Opportunities for Development:
- Opportunity to take leadership on designated customer contracts, ensuring compliance and service delivery.
- Act as the main point of contact for client communication, managing expectations and resolving queries.
- Conduct regular one‑to‑one meetings with customer representatives where required and/or requested.
- Organise and lead annual customer service meetings, reviewing contract performance and identifying service improvements.
What You Get:
- Competitive salary
- Training and development opportunities
- Structured compliance processes and full team support
- Opportunity to work across a range of client sectors and build long‑term site relationships
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Compliance and Systems Coordinator employer: Cleartech Group
Contact Detail:
Cleartech Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Systems Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience in compliance and systems coordination clearly and confidently. The more you practice, the more natural it will feel!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Compliance and Systems Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Compliance and Systems Coordinator role. Highlight your experience in facilities and contracts administration, as well as any relevant compliance or FM services you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and customer service. Share specific examples of how you've managed client relationships or improved processes in previous roles. Let us know why you’d be a great fit for our team!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any CAFM/PPM systems you’ve used. We love candidates who can demonstrate their organisational and administrative skills, so make sure to include any relevant tools or software you’re familiar with!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining our team at Cleartech Group!
How to prepare for a job interview at Cleartech Group
✨Know Your Compliance Basics
Make sure you brush up on compliance regulations and standards relevant to the HVAC and water treatment sectors. Being able to discuss these confidently will show that you're serious about the role and understand its importance.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to prioritise and keep everything on track.
✨Demonstrate Customer Engagement
Think of specific instances where you've successfully managed client relationships. Be ready to discuss how you handled difficult situations or improved customer satisfaction, as this role heavily relies on strong communication skills.
✨Familiarise Yourself with Relevant Tools
If you have experience with CAFM/PPM systems or compliance tracking tools, be prepared to talk about it. If not, do a bit of research on ZetaSafe and LegionellaDossier to show your willingness to learn and adapt to new systems.
