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For Companies At a Glance
- Tasks: Provide hands-on IT support and work on exciting projects with clients.
- Company: ClearTec IT, a dynamic Managed Service Provider in Essex.
- Benefits: Competitive salary, free parking, and opportunities for career progression.
- Why this job: Join a growing team and enhance your technical skills in a varied role.
- Qualifications: 2 years of IT support experience and strong troubleshooting skills required.
- Other info: Client-facing role with a chance to work independently and grow your career.
The predicted salary is between 24000 - 39600 £ per year.
About Us
ClearTec IT is a growing Managed Service Provider based in Essex, supporting SMEs across construction, engineering, manufacturing, security and professional services.
We are looking for a confident and professional IT Support Engineer with at least 2 years' experience in a similar MSP or IT support role. This is a varied role combining helpdesk support, onsite client work and involvement in projects. It is ideal for someone looking to progress into a more senior or project-focused technical role over time.
The Role
- Provide 1st and 2nd line support via the helpdesk
- Attend client sites for audits, installations and support tasks
- Install and configure desktops, laptops and user devices
- Assist senior engineers with project delivery
- Support Microsoft 365 environments
- Work across cloud, security, infrastructure and networking
- Contribute to documentation and internal improvements
This is a hands-on, client-facing role with genuine technical variety.
What We're Looking For
- Minimum 2 years' experience in an MSP or similar environment
- Strong troubleshooting skills in Windows environments
- Experience supporting Microsoft 365
- Good understanding of networking fundamentals
- Confident and articulate communicator
- Professional appearance and client-facing manner
- Ability to work independently onsite
- Full UK driving licence
- Right to work in the UK
Job Type: Full-time
Pay: £28,000.00-£33,000.00 per year
Benefits: Free parking, On-site parking
Experience: IT Support: 2 years (required)
Licence/Certification: Driving Licence (required)
Work authorisation: United Kingdom (required)
Work Location: In person
IT Support Engineer in Chipping Ongar employer: ClearTec IT Group Ltd.
Contact Detail:
ClearTec IT Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Chipping Ongar
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. The more people you connect with, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace IT Support Engineer in Chipping Ongar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially in MSP environments. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at ClearTec IT. Mention your hands-on experience and how you can contribute to our client-facing role. Keep it professional but let your personality show!
Showcase Your Communication Skills: As an IT Support Engineer, you'll be interacting with clients regularly. Make sure your application reflects your ability to communicate clearly and confidently. Whether it's in your CV or cover letter, we want to see that you can articulate technical concepts in a way that's easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ClearTec IT!
How to prepare for a job interview at ClearTec IT Group Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows environments and Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them. This will show that you’re not just familiar with the tech, but that you can handle real-world problems.
✨Showcase Your Client-Facing Skills
Since this role is client-facing, practice how you communicate technical information clearly and confidently. Think of examples where you've successfully interacted with clients or colleagues, and be prepared to share these during the interview. A professional appearance and manner can make a big difference!
✨Demonstrate Your Problem-Solving Approach
Prepare to discuss your approach to problem-solving. Think about how you would tackle common issues in an MSP environment. You might even want to walk through a hypothetical scenario during the interview to showcase your thought process and troubleshooting skills.
✨Research ClearTec IT
Familiarise yourself with ClearTec IT’s services and the industries they support. Understanding their business model and the challenges their clients face will help you tailor your answers and demonstrate your genuine interest in the role. It shows you’re proactive and ready to contribute from day one!