Large Sites Housing Officer - Gloucestershire (Ref:CRH165)

Housing Officer (Large Sites) x2

Department: Operations Initial Accommodation and Large Sites

Reporting to: Large Sites Team Leader

Location: Gloucestershire

Contract type: Permanent

Hours of work: 40 hours per week (Mon – Friday, 8:30am – 5pm)

Salary: £28,000.00 – £32,000.00 per annum

Responsibilities

Procedures

• Ensure that the standard of service delivery provided to Service Users is of good quality and safeguarding concerns are appropriately reported by sub-contractors, and necessary follow up action is taken.
• Support subcontractor staff to develop working relationships with the wider organisation, in particular the internal Safeguarding team and Service Centre.
• Ensure that all Service User complaints are being responded to on time and actioned appropriately.
• Ensure that all properties are audited at least once quarterly, and report non‑compliances and property defects in line with internal procedures.
• Ensure that CRH managed properties are being inspected monthly, and all Service Users are receiving two welfare checks monthly by the Housing Officer team. Conduct monthly checks of the system, and property inspections to confirm compliance.
• Work with CRH and subcontracted staff to ensure they are clear on the requirements and standards for services to be provided to Service Users.
• Meet with designated agent, accommodation staff and/or subcontractor, at least monthly.
• Review all services being provided across diverse risk domains including a review of subcontractor’s documentation, risks registers and directions to their staff detailing how services are to be provided.
• Ensure that all new subcontractor staff receive a CRH induction and ensure that this is accurately recorded.
• Review compliance documents and any actions to meet recommendations detailed in such documents on a regular basis and present findings to relevant stakeholders.
• Inspect all services and service areas including inspecting a minimum of 10 % of rooms within an accommodation to inform possible areas of non‑compliance.
• Ensure all defects and non‑conformances are raised on the CRH system in line with internal processes and guidelines.
• Ensure that all properties have appropriate certification in place.
• Ensure all defects and non‑conformances are rectified within contractual guidelines by reviewing and recording any evidence of resolutions.
• Provide periodic report on inspections activities identifying risks and recommendations for improvements and sharing areas of good practice to improve team and organisational performance.
• Facilitate and attend inspections or audits of accommodations in the portfolio by UKVI and other statutory bodies as directed by Line Manager or Senior Operations Team.
• Liaise closely with accommodation staff to ensure compliance with the level of service required under the AASC contract guidelines.
• Provide detailed response to queries from UKVI or other stakeholders as directed by Line Manager.

Support for Service Users

• Ensure stocks of documentation/booklet material for supporting Service Users are maintained and kept up to date and in line with the contract requirements.
• Review onsite staff processes and actions to ensure service users are supported to register with doctors and schools for children of statutory school age.
• Ensure onsite staff are aware of actions to take to support service users to access support and implement processes for signposting service users to local shops, support agencies, etc.
• Conduct monthly visits and ensure incidents reports and HPN’s are raised appropriately.
• Ensure onsite staff are acting in accordance with the contract to move service users out of the accommodation (Move – on process) no later than the last day as detailed within UKVI letter.
• Ensure staff are aware and implement the necessary process to always maintain service users’ health and safety including conducting regular welfare checks of service users’ wellbeing as required under the contract.
• Complete a specific number of welfare checks per month as directed by the line manager prioritising the most vulnerable Service Users.
• Work in partnership with the Safeguarding Team and take action to resolve or signpost any Safeguarding issues/concerns raised during the inspection.
• Work in partnership with accommodation staff to ensure recommendations from UKVI Inspections and FRA recommendations are followed up through to completion.

Connect and Collaborate

• Work closely with your line manager and team members
• Collaborate with others, attending meetings as required.
• Supporting team members and provide on‑the‑job training.
• Provide cover for other staff as agreed by line manager.
• Helping/providing cover for other team members as required
• 24-hour availability during any significant emergency

Responsive

• Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
• Ensure all records are maintained and kept up to date according to company policies and procedures.
• Ensure appropriate property certification documentation is produced and recorded.
• Liaise closely with SU’s, line manager, team members and other staff.
• Assist in the local stakeholder involvement process by attending meetings as required.
• Liaise with local support agencies to ensure relationships are maintained

Talented

• Monitor own work levels, progress, and development in the role.
• Undertake all core learning and development programmes as required.
• Undertake relevant learning according to agreed Personal Development Plan

Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible is kept securely and is not disclosed to any third party unless authorised by Clearsprings Group and a confidentiality agreement has been entered into.

Agile and Diverse

• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.

Professional

• Maintain a good understanding of the legislation of the contract.
• 25 days annual leave plus national bank holidays
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
• Life Cover (2 x basic salary)
• 6-month probation period
• Employer pension contribution (4% employer, 4% employee)
• Laptop/Phone/other equipment if required as part of job role
• Referral Scheme

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

Additional Requirements

• All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.
• Successful applicants will require Counter Terrorism Clearance (CTC)*

Employment Note

This role is not open to applications from those who will require sponsorship under the points‑based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest that expected.