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- Tasks: Support and manage Service Users, conduct welfare visits, and maintain property inspections.
- Company: Join Clearsprings Ready Homes, a leader in housing support services.
- Benefits: Enjoy 25 days annual leave, health cashback, life cover, and a pension scheme.
- Why this job: Make a real impact in people's lives while working in a supportive and diverse environment.
- Qualifications: Must have a full UK Driving License and access to a vehicle.
- Other info: This is a permanent, full-time role with a salary range of £28,000 - £35,000.
The predicted salary is between 24000 - 28000 £ per year.
Join to apply for the Housing Officer – Hampshire (Ref:CRH123) role at CLEARSPRINGS READY HOMES LTD
4 days ago Be among the first 25 applicants
Join to apply for the Housing Officer – Hampshire (Ref:CRH123) role at CLEARSPRINGS READY HOMES LTD
Job title: Housing Officer
Department: Operations/Southeast
Reporting to: Operations Team Leader
Location: Hampshire
Contract type: Permanent
Hours of work: 40 hours p/w (Mon – Friday, 8:30am – 5pm)
Salary: £28,000.00 – £35,000.00 per annum
*Candidates must have a full UK Driving License and access to their own vehicle*
The Housing Officer is responsible for providing direct support and management to Service Users within an allocated location. Working to an assigned own case load, conducting welfare visits and property inspection, the Housing Officer maintains accurate records, keeps systems up to date and adheres to
company procedures.
Procedures
Supporting the Service User (SU)
- Manage a caseload of around 200-250 Service Users
- Attend dispersal and conduct induction of SU into property.
- Signpost as necessary to doctors, shops, support agencies, etc.
- Conduct monthly visits and report any incidents, SU issues, absconsions, etc.
- Ensure SU’s are Moved On no later than the last date of payments to CSM.
- Arrange initial transport of SU’s to their accommodation or any relocation as required.
- Ensure that health and safety of SU’s are always maintained.
- Complete BI weekly welfare checks of the SU’s.
Managing a property portfolio
- Effect appropriate maintenance of properties
- Conduct monthly inspections and report defects as required.
- Ensure all items within property are replaced /repaired as required in line with inventory procedure.
- Make recommendations to line manager regarding any relocations of SU’s and termination of properties to provide more efficient use of portfolio/void management.
- Prepare property for re-occupation after SU’s move on
- Ensure terminated properties are effectively prepared for hand back to landlord.
- Effect minor property repairs if necessary
- Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
- Ensure stores are maintained in line with purchasing procedure.
Connect and Collaborate
- Work closely with your line manager and team members
- Collaborate with others, attending meetings as required.
- Supporting team members and provide on-the-job training.
- Provide cover for other staff as agreed by line manager.
- Helping/providing cover for other team members as required
- 24-hour availability during any significant emergency
Responsive
- Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
- Ensure all records are maintained and kept up to date according to company policies and procedures.
- Ensure appropriate property certification documentation is produced and recorded.
- Liaise closely with SU’s, line manager, team members and other staff.
- Assist in the local stakeholder involvement process by attending meetings as required.
- Liaise with local support agencies to ensure relationships are maintained.
Talented
- Monitor own work levels, progress, and development in the role.
- Undertake all core learning and development programmes as required.
- Undertake relevant learning according to agreed Personal Development Plan
Trusted
- All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.
Agile and Diverse
- Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.
Professional
- Maintain a good understanding of the legislation of the contract.
- 25 days annual leave plus national bank holidays
- Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
- Life Cover (2 x basic salary)
- 6-month probation period
- Employer pension contribution (4% employer, 4% employee)
- Laptop/Phone/other equipment if required as part of job role
- Referral Scheme
Diversity Statement
Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Modern Slavery Statement
Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.
Safeguarding Statement
Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.
All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.
- Successful applicants will require Counter Terrorism Clearance (CTC)*
This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.
We reserve the right to close the advert early if there is a higher level of interest that expected.
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Referrals increase your chances of interviewing at CLEARSPRINGS READY HOMES LTD by 2x
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Housing Officer - Hampshire (Ref:CRH123) employer: CLEARSPRINGS READY HOMES LTD
Contact Detail:
CLEARSPRINGS READY HOMES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer - Hampshire (Ref:CRH123)
✨Tip Number 1
Familiarise yourself with the local housing regulations and support services in Hampshire. Understanding the specific needs of service users in your area will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with vulnerable populations. Attend local events or join online forums to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience with case management and property inspections. Be ready to share specific examples of how you've successfully managed similar responsibilities in previous roles.
✨Tip Number 4
Show your commitment to safeguarding and promoting welfare by researching best practices in these areas. Being able to articulate your understanding of safeguarding principles will set you apart from other candidates.
We think you need these skills to ace Housing Officer - Hampshire (Ref:CRH123)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Housing Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in housing management, welfare support, or property inspections. Use specific examples that demonstrate your ability to manage a caseload and maintain accurate records.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for supporting service users. Mention any relevant training or certifications that would benefit your role as a Housing Officer.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CLEARSPRINGS READY HOMES LTD
✨Know Your Responsibilities
Familiarise yourself with the key responsibilities of a Housing Officer, such as managing a caseload and conducting welfare visits. Be prepared to discuss how your previous experience aligns with these duties.
✨Demonstrate Your Communication Skills
As a Housing Officer, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've successfully resolved issues or improved processes. This role requires agility and trustworthiness, so highlight your ability to handle problems efficiently.
✨Understand the Company Culture
Research CLEARSPRINGS READY HOMES LTD and their commitment to diversity and safeguarding. Being able to articulate how you align with their values will demonstrate your genuine interest in the role.
