Welfare Officer - Crowborough (FTC) (Ref: CRH205)

The Welfare Officer is responsible for providing direct advice and safeguarding support to Service Users onsite. The site provides temporary, safe accommodation to the Service Users. Working to an assigned case load, the Welfare Officer conducts room inspections, maintains accurate records, keeps systems up to date and adheres to company procedures at all times.

Procedures

• Manage a caseload of Service Users within the current Initial Accommodation estate.
• Signpost as necessary to doctors, shops, support agencies, etc.
• Conduct regular visits and report any incidents, SU issues, absconders, across the Initial Accommodation estate.
• Ensure SUs are Moved On no later than the last date of payments to CRH.
• Arrange any initial transport of SUs to their accommodation or any relocation as required.
• Ensure that health and safety of SUs are always maintained.
• Complete regular welfare checks of the SUs and Initial Accommodation sites.
• Managing a property portfolio.
• Effect appropriate maintenance of Initial Accommodation properties and Hotels.
• Conduct monthly inspections and report defects as required.
• Ensure all items within property are replaced/repaired as required in line with inventory procedure.
• Make recommendations to line manager regarding any relocations of SUs and termination of properties to provide more efficient use of portfolio/void management.
• Effect minor property repairs if necessary.
• Ensure the properties are maintained according to Health and Safety guidelines and company procedures.
• Ensure stores are maintained in line with purchasing procedure.

Connect and Collaborate

• Work closely with your line manager and team members.
• Collaborate with others, attending meetings as required.
• Support team members and provide on-the-job training.
• Provide cover for other staff as agreed by line manager.
• Attend team and other staff meetings.
• 24-hour availability during any significant emergency.

Responsive

• Keep up to date with all written and verbal communications (i.e. emails/messages/calls).
• Ensure all records are maintained and kept up to date according to company policies and procedures.
• Ensure appropriate property related certification and documentation is produced and recorded.
• Liaise closely with SUs, line manager, team members and other staff.
• Assist in the local stakeholder involvement process by attending meetings as required.
• Liaise with local support agencies to ensure relationships are maintained.

Talented

• Monitor own work levels, progress and development in the role.
• Undertake all core learning and development programmes as required.
• Undertake relevant learning according to agreed Personal Development Plan.

Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Agile and Diverse

• Undertake any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project set out by the line manager.

Professional

• Learn, understand, and operate within contractual provisions, service requirements and guidelines for the role.

25 days annual leave plus national bank holidays. Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships). Life Cover (2 x basic salary). 6-month probation period. Employer pension contribution (4% employer, 4% employee). Laptop/Phone/other equipment if required as part of job role. Referral Scheme.

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment. All successful applicants will be required to undertake a satisfactory DBS check in line with their job role. Successful applicants will require Counter Terrorism Clearance (CTC).

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn. We reserve the right to close the advert early if there is a higher level of interest than expected.