On-Site Security Officer – Safeguarding & Access Control in Crowborough

To provide on-site security presence and support across asylum accommodation properties, ensuring the safety and welfare of service users, staff, and assets. The Site Security Officer will act as a visible deterrent, respond to incidents, and uphold the standards of security and safeguarding in line with the AASC contract and Schedule 2 requirements.

Procedures

• Maintain a visible and professional security presence at designated accommodation sites.
• Monitor access control, conduct patrols, and ensure site integrity.
• Respond to incidents and escalate to the Security Team Leader as appropriate.
• Support service users in maintaining a safe living environment.
• Complete incident reports, HPNs, and other documentation accurately and promptly.
• Assist with safeguarding referrals and protective measures for vulnerable individuals.
• Ensure compliance with health & safety, data protection, and contractual obligations.
• Operate CCTV and other surveillance systems as required.
• Attend training sessions and briefings to maintain operational readiness.
• Communicate effectively with service users, colleagues, and external agencies.
• Be responsive to changing site needs and flexible with working hours.
• Always maintain confidentiality and data security.
• Support other sites or regions when required.

Essential Requirements

• SIA Licence (Security Guarding or Door Supervision).
• Experience in front-line security or similar role.
• Strong communication and interpersonal skills.
• Ability to remain calm under pressure and respond to incidents effectively.
• Basic IT skills for reporting and documentation.
• Understanding of safeguarding and duty of care principles.
• Willingness to work flexible hours including evenings and weekends.

Connect and Collaborate

• Work closely with your line manager and team members.
• Collaborate with others, attending meetings as required.
• Support team members and provide on-the-job training.
• Provide cover for other staff as agreed by line manager.

Responsive

• Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls).
• Ensure all records are maintained and kept up-to-date according to company policies and procedures.

Talented

• Monitor own work levels, progress and development in the role.
• Undertake all core learning and development programmes as required.
• Undertake relevant learning according to agreed Personal Development Plan.

Trusted

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

Agile and Diverse

• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.

Professional

• Maintain a good understanding of the legislation of the contract.
• 25 days annual leave plus national bank holidays.
• Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).
• Life Cover (2 x basic salary).
• 6-month probation period.
• Employer pension contribution (4% employer, 4% employee).
• Laptop/Phone/other equipment if required as part of job role.
• Referral Scheme.

Diversity Statement

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Modern Slavery Statement

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Safeguarding Statement

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment. All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest than expected.