Inspection Officer - East of England (Ref:CRH261)

The Inspection Officer manages all aspects of accommodations, service delivery and personnel standards to ensure compliance with contractual obligations and statutory regulations that relate to initial accommodations and large sites accommodations.

The postholder must hold a full UK Driving License and access to their own vehicle as extensive daily travel is required.

• Assure the standards of services provided to asylum seekers in Initial and large site accommodations at least once a month and report non-conformances in line with internal policies and procedures.
• Work closely with onsite accommodation staff to ensure they are clear on the requirements and standards for services to be provided to service users.
• Meet with designated officer, either accommodation staff or subcontractor, at the relevant accommodation at the beginning of the day to discuss the day's Inspection plan.
• Conduct a close out meeting at the end of the day to discuss findings and recommendations.
• Review all services being provided across diverse risk domains including a review of subcontractor's documentation, risks registers and directions to their staff detailing how services are to be provided.
• Review compliance documents and any actions to meet recommendations detailed in such documents on a regular basis and present findings to relevant stakeholders.
• Inspect all services and service areas including inspecting a minimum of 5% of rooms within an accommodation to inform possible areas of non-conformance.
• Ensure all defects and non-conformances are raised on the system in line with internal processes and guidelines.
• Ensure all defects and non-conformances are rectified within contractual guidelines by reviewing and recording any evidence of resolutions.
• Collaborate with the business to track and resolve non-conformances, ensuring timely remediation in line with contractual standards.
• Provide periodic report on inspections activities identifying risks and recommendations for improvements and sharing areas of good practice to improve team and organisational performance.
• Facilitate and attend inspections or audits of accommodations in the portfolio by UKVI and other statutory bodies as directed by line manager or senior management team.
• Liaise closely with accommodation staff to ensure compliance with the level of service required under the AASC contract guidelines.
• Provide detailed response to queries from UKVI or other stakeholders as directed by line manager.

• Conduct pre inspection and audit of proposed accommodations for suitability and compliance with required standards prior to go live.
• Review all building compliance documentation i.e., Standard Operating Procedures, Fire Risk Assessments, Gas, Electric, Legionella certificate etc.
• Review occupancy in each accommodation to ensure that all rooms are fully utilised in compliance with the contract and any guidelines from the customer.
• Confirm in line with company guidelines and processes that a proposed accommodation is compliant and meets all contractual and statutory requirements for occupation.

• Ensure stocks of documentation/booklet material for supporting service users are maintained and kept up to date and in line with the contract requirements.
• Review onsite staff processes and actions to ensure service users are supported to register with doctors and schools for children of statutory school age.
• Ensure onsite staff are aware of actions to take to support service users to access support and implement processes for signposting service users to local shops, support agencies, etc.
• Conduct monthly visits and ensure outstanding incidents reports are raised.
• Ensure onsite staff are acting in accordance with the contract to move service users out of the accommodation (Move – on process) no later than the last day as detailed within UKVI letter.
• Ensure staff are aware and implement the necessary process to maintain service users' health and safety at all times including conducting regular welfare checks of service users' wellbeing as required under the contract.
• Complete a specific number of welfare checks per month as directed by the line manager prioritising the most vulnerable.
• Work in partnership with the Safeguarding Team and take action to resolve or signpost any Safeguarding issues/concerns raised during the inspection.
• Work in partnership with accommodation staff to ensure recommendations from UKVI Inspections and FRA recommendations are followed up through to completion.

• Work closely with your line manager and team members.
• Collaborate with others, attending meetings as required.
• Support team members and provide on-the-job training.
• Provide cover for other staff as agreed by line manager.

• Keep up to date with all written and verbal communications (i.e. emails/messages/calls).
• Ensure all records are maintained and kept up to date according to company policies and procedures.

• Monitor own work levels, progress and development in the role.
• Undertake all core learning and development programmes as required.
• Undertake relevant learning according to agreed Personal Development Plan.
• Pursue personal development of skills and knowledge necessary for the effective performance of the role and in accordance to agreed Personal Development Plan.
• Make recommendations in regard to operational issues and enhancements.

• All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.

• Any other duties within the scope of responsibility and ability, as required, inclusive of providing similar support to any other local company project.

• Maintaining a good understanding of the legislation of the contract.

25 days annual leave plus national bank holidays.

Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships).

Life Cover (2 x basic salary).

6-month probation period.

Employer pension contribution (4% employer, 4% employee).

Laptop/Phone/other equipment if required as part of job role.

Referral Scheme.

Clearsprings Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Clearsprings Groups conduct robust checks on any new employee including eligibility to work in the UK to safeguard against human trafficking or individuals being forced to work against their will.

Clearsprings Group is committed to Safeguarding and promoting the welfare of children, young people and adults at risk, and expect all employees to share this commitment.

All successful applicants will be required to undertake a satisfactory DBS check in line with their job role.

Successful applicants will require Counter Terrorism Clearance (CTC).

This role is not open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer withdrawn.

We reserve the right to close the advert early if there is a higher level of interest than expected.