At a Glance
- Tasks: Drive client success and growth for strategic accounts while collaborating with various teams.
- Company: Dynamic tech company focused on innovation and client relationships.
- Benefits: Competitive salary, unlimited PTO, stock options, and health coverage.
- Other info: Join a diverse team committed to building trust and fostering inclusion.
- Why this job: Make a real impact by helping clients succeed with cutting-edge technology.
- Qualifications: 10+ years in client success or account management, strong communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Preference for applicants who are based in London or can easily and reliably commute to London as needed. Full-time with benefits. Up to 25% travel.
What you will do:
- You will have responsibility for driving long-term value, adoption, and growth across Clearspeed’s most strategic key clients.
- This role partners closely with executive stakeholders, product, sales, and delivery teams to ensure measurable outcomes, retention, and expansion while serving as a trusted advisor on Clearspeed’s technology and use cases.
Responsibilities:
- Own the post-sales relationship for strategic clients, acting as the primary point of contact.
- Build strong relationships with executive sponsors and operational leaders.
- Develop and execute client success plans aligned to business objectives and outcomes.
- Partner with clients to understand their current and future business goals and challenges to provide actionable solutions to drive product adoption and increase usage of Clearspeed solutions.
- Ensure clients realize measurable value from Clearspeed’s solutions.
- Drive product adoption, usage, and best practices across client organizations.
- Identify expansion, upsell, and cross-sell opportunities in partnership with Sales.
- Manage renewals and proactively mitigate churn risks.
- Track and report on client health, KPIs, and success metrics.
- Serve as a subject-matter expert on Clearspeed’s technology, use cases, and roadmap.
- Lead client calls and product training sessions as well as providing ongoing consultation on best practices and effective workflows.
- Lead executive business reviews, QBR’s, POV evaluations and strategic planning sessions.
- Translate client feedback into actionable insights for Product and Engineering teams.
- Advocate for client needs internally while balancing scalability and product strategy.
- Partner with Sales on onboarding, account strategy, and commercial growth.
- Coordinate with Implementation, Support, and Product teams to deliver a seamless client experience.
- Track all client requests, product enhancements and software bugs.
- Contribute to process improvements, playbooks, and client success best practices.
- Perform additional related duties as required.
Who you are:
- We value team members who are innovative, driven, and enthusiastic.
- You must be a proven self-starter with a hands-on mentality and a result-oriented attitude.
- You must be inquisitive and creative in solving problems and understanding new clients; structured and process-driven but efficient in execution; energetic, passionate, and resilient by nature!
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- At least 10 years of professional experience in Strategic Client Success, Client Service, Account Management or equivalent experience within B2B SaaS with a strong focus on client communication, global relationships and project management.
- Experience managing complex, enterprise, or strategic accounts.
- Strong executive presence and ability to influence senior stakeholders.
- Proven track record of driving retention, adoption, and revenue growth.
- Excellent communication, presentation, and relationship-building skills.
- Comfort working with data, analytics, and performance metrics.
- Strong Microsoft Office skills including PowerPoint, Word and Excel.
- Excellent verbal, written communication and presentation skills.
- Ability to prioritize workload to meet critical objectives and timelines, and work in a multitasking environment.
- Exceptional team player, but also comfortable working independently.
- Knowledge of the insurance industry is highly preferred.
Our benefits:
- Competitive compensation: salary + performance-based bonuses.
- Stock options.
- Unlimited paid time off.
- Health and wellness coverage.
- Work-life balance.
Salary range is based on national benchmark data of comparable roles, skills and experience level. Exact compensation will be based on individual skills and experience, and location which will be assessed during the interview process. Our company is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion in our workplace, and we welcome and encourage individuals of all backgrounds to apply and join us on our journey to build trust faster.
Principal Client Success Manager employer: ClearSpeed Technology Ltd
Clearspeed is an exceptional employer that prioritises employee growth and well-being, offering competitive compensation, unlimited paid time off, and a strong focus on work-life balance. Located in London, the company fosters a collaborative and innovative work culture where team members are encouraged to build meaningful relationships with clients and contribute to impactful solutions. With opportunities for professional development and a commitment to diversity and inclusion, Clearspeed is dedicated to creating a rewarding environment for its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Clearspeed. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Clearspeed's technology and recent projects. Show us you’re not just another candidate; demonstrate your passion for our solutions and how you can drive client success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Principal Client Success Manager. We want to hear how you’ve driven retention and growth in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Principal Client Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Principal Client Success Manager role. Highlight your experience in managing strategic accounts and driving client success, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use metrics and examples to demonstrate how you've driven retention, adoption, and revenue growth in previous roles. This will help us see the value you can bring to our team.
Be Authentic:Let your personality shine through in your application. We’re looking for innovative and enthusiastic team members, so don’t be afraid to share your passion for client success and problem-solving in your writing.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're proactive!
How to prepare for a job interview at ClearSpeed Technology Ltd
✨Know Your Client Success Strategies
Before the interview, brush up on your knowledge of client success strategies, especially in a B2B SaaS context. Be ready to discuss how you've driven retention and adoption in previous roles, as this will show your understanding of the key responsibilities for the Principal Client Success Manager position.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build strong relationships with executive stakeholders. Think of specific instances where you influenced senior leaders or collaborated with cross-functional teams to achieve measurable outcomes. This will demonstrate your fit for the role's emphasis on partnership and trust.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to client success. Be prepared to discuss how you've used data and analytics to track client health and drive product adoption. Showing that you can leverage metrics to inform your strategies will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex client situations. Practice articulating your thought process and the steps you would take to address challenges, ensuring you align your answers with Clearspeed’s technology and use cases.
