At a Glance
- Tasks: Provide top-notch IT support and troubleshoot applications in a fast-paced environment.
- Company: Join ClearSpace, a pioneering company in sustainable space operations.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Other info: Collaborative team atmosphere with exciting projects and career advancement potential.
- Why this job: Be part of a mission to revolutionise space exploration while enhancing your IT skills.
- Qualifications: 2+ years in IT support, experience with Microsoft 365, and strong troubleshooting abilities.
The predicted salary is between 30000 - 40000 € per year.
At ClearSpace, we believe in reusability, in affordability driving disruption, and that no progress is real unless it is sustainable. Our company was founded in 2018 out of the realization that in-orbit servicing and space debris removal are vital services for the future of space exploration and operations. Today ClearSpace has assembled an expert engineering team and is leading the way toward sustainable space operations.
ClearSpace is looking for an IT Support Engineer to join our hands-on team. This is a broad role suited to someone who thrives in a fast-paced, rapidly growing environment and is comfortable wearing many hats. You'll be responsible for providing exceptional support to our users across the organisation, supporting end user devices, troubleshooting our applications, and helping to keep our network and infrastructure running smoothly. If you enjoy variety, are always looking for improvements, and are energised by the challenges that come with a growing organisation, we'd love to hear from you.
Role Responsibilities
- Provide excellent support to all ClearSpace staff across all locations.
- Manage user onboarding, offboarding and moving.
- Support our application stack – Microsoft 365, Entra, Adobe, SolidWorks and other proprietary applications.
- Build, troubleshoot and support end user devices like Laptops and Mobiles.
- Manage IT assets from creation to distribution and end of life.
- Create, update and maintain technical documentation for the IT department.
- Troubleshoot all manner of IT issues, acting as 1st/2nd Line and escalating as required.
- Managing the IT Ticket life cycle from logging to completion.
- Provide limited support for network and server infrastructure – Installation, troubleshooting, management, backups etc.
- Help implement and maintain security tooling, processes and controls, in line with relevant compliance – including monitoring, logging, configuration and patching.
- Perform root cause analysis and implement long term solutions.
- Liaise with suppliers for software renewals and support escalation.
- Contribute to, and support the delivery of, IT projects.
- Help build, develop and implement new IT processes to improve efficiency, simplicity and user self-service.
Desired Skills and Experience
Must Have:
- At least 2 years in a similar role.
- Experience with Microsoft 365, Entra ID, Intune etc.
- Experience with ticketing systems and project execution.
- Solid, vendor agnostic, troubleshooting skills.
- Good knowledge of Windows 10/11 as end-user platforms.
- Good knowledge of Android and IOS for the configuration and support of mobile devices.
- An understanding of server and network fundamentals.
- A team player, willing to get stuck in and collaborate wherever is needed.
- Agile, flexible and able to work across geographically distributed teams.
- A great communicator.
- Able to learn, develop, and discover new solutions.
Nice to Have:
- A basic level of use and understanding of Linux.
- Familiarity with compliance standards – ISO, NIST, Cyber Essentials.
- An understanding of security best practices.
- A drive for continuous improvement of systems and services.
- Experience helping to deliver key IT projects or programs.
IT Support Engineer in London employer: ClearSpace
At ClearSpace, we pride ourselves on fostering a dynamic and innovative work environment where every team member plays a crucial role in shaping the future of sustainable space operations. As an IT Support Engineer, you'll benefit from a collaborative culture that encourages continuous learning and professional growth, while working alongside a passionate team dedicated to making a meaningful impact in the field of space exploration. Located in Switzerland, we offer a unique opportunity to be part of a pioneering company at the forefront of technology and sustainability, with the chance to engage in exciting projects across the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with friends who might know someone at ClearSpace. You never know who could help you land that IT Support Engineer role!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Entra, or any of the other tools mentioned, make sure to highlight that in conversations. Share examples of how you've solved problems or improved processes in past roles – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After chatting with someone or attending an event, drop them a message to thank them for their time. It keeps you on their radar and shows you’re genuinely interested in joining the ClearSpace team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on being part of our mission for sustainable space operations.
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience with Microsoft 365, troubleshooting skills, and any relevant projects you've worked on. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable space operations and how your background makes you a great fit for ClearSpace. Keep it engaging and personal – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t just list your skills; give us examples of how you've tackled IT challenges in the past. Whether it's troubleshooting a tricky issue or improving a process, we want to know how you think and act under pressure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at ClearSpace!
How to prepare for a job interview at ClearSpace
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Entra, and other applications mentioned in the job description. Be ready to discuss how you've used these tools in previous roles and any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. ClearSpace values solid troubleshooting skills, so think of specific instances where you identified a problem, implemented a solution, and improved processes.
✨Demonstrate Team Spirit
Since this role requires collaboration across geographically distributed teams, be ready to share experiences that highlight your ability to work well with others. Talk about how you’ve contributed to team projects and supported colleagues in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about ClearSpace’s IT processes, their approach to sustainability, or how they handle user support. This shows your genuine interest in the company and helps you understand if it’s the right fit for you.
