At a Glance
- Tasks: Provide top-notch IT support and troubleshoot applications in a fast-paced environment.
- Company: Join ClearSpace, a pioneering company in sustainable space operations.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on innovation and continuous improvement.
- Why this job: Be part of a mission to revolutionise space exploration while enhancing your IT skills.
- Qualifications: 2+ years in IT support with experience in Microsoft 365 and troubleshooting.
The predicted salary is between 30000 - 40000 € per year.
At ClearSpace, we believe in reusability, in affordability driving disruption, and that no progress is real unless it is sustainable. Our company was founded in 2018 out of the realization that in‑orbit servicing and space debris removal are vital services for the future of space exploration and operations. Today ClearSpace has assembled an expert engineering team and is leading the way toward sustainable space operations.
ClearSpace is looking for an IT Support Engineer to join our hands‑on team. This is a broad role suited to someone who thrives in a fast‑paced, rapidly growing environment and is comfortable wearing many hats. You’ll be responsible for providing exceptional support to our users across the organisation, supporting end‑user devices, troubleshooting our applications, and helping to keep our network and infrastructure running smoothly.
If you enjoy variety, are always looking for improvements, and are energised by the challenges that come with a growing organisation, we’d love to hear from you.
Role Responsibilities
- Provide excellent support to all ClearSpace staff across all locations.
- Manage user onboarding, offboarding and moving.
- Support our application stack – Microsoft 365, Entra, Adobe, SolidWorks and other proprietary applications.
- Build, troubleshoot and support end user devices like laptops and mobiles.
- Manage IT assets from creation to distribution and end of life.
- Create, update and maintain technical documentation for the IT department.
- Troubleshoot all manner of IT issues, acting as 1st/2nd line and escalating as required.
- Managing the IT ticket life cycle from logging to completion.
- Provide limited support for network and server infrastructure – installation, troubleshooting, management, backups etc.
- Help implement and maintain security tooling, processes and controls, in line with relevant compliance – including monitoring, logging, configuration and patching.
- Perform root cause analysis and implement long‑term solutions.
- Liaise with suppliers for software renewals and support escalation.
- Contribute to, and support the delivery of, IT projects.
- Help build, develop and implement new IT processes to improve efficiency, simplicity and user self‑service.
Desired Skills and Experience
Must Have:
- At least 2 years in a similar role.
- Experience with Microsoft 365, Entra ID, Intune etc.
- Experience with ticketing systems and project execution.
- Solid, vendor‑agnostic, troubleshooting skills.
- Good knowledge of Windows 10/11 as end‑user platforms.
- Good knowledge of Android and iOS for the configuration and support of mobile devices.
- An understanding of server and network fundamentals.
- A team player, willing to get stuck in and collaborate wherever is needed.
- Agile, flexible and able to work across geographically distributed teams.
- A great communicator.
- Able to learn, develop, and discover new solutions.
Nice to Have:
- A basic level of use and understanding of Linux.
- Familiarity with compliance standards – ISO, NIST, Cyber Essentials.
- An understanding of security best practices.
- A drive for continuous improvement of systems and services.
- Experience helping to deliver key IT projects or programs.
IT Support Engineer employer: ClearSpace
At ClearSpace, we pride ourselves on fostering a dynamic and innovative work environment where every team member plays a crucial role in shaping the future of sustainable space operations. Our collaborative culture encourages continuous learning and growth, offering employees the chance to work with cutting-edge technology while contributing to meaningful projects that have a lasting impact on the industry. Located in Switzerland and expanding across the UK and Europe, we provide a unique opportunity to be part of a forward-thinking company dedicated to reusability and sustainability in space exploration.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend meetups or webinars, and connect with professionals on LinkedIn. The more connections you make, the better your chances of hearing about job openings before they’re even advertised.
✨Tip Number 2
Prepare for interviews by researching ClearSpace and understanding their mission. Be ready to discuss how your skills align with their goals in sustainable space operations. Show them you’re not just another candidate, but someone who genuinely cares about their vision.
✨Tip Number 3
Practice common IT support scenarios and troubleshooting questions. You might be asked to solve a problem on the spot, so being prepared can really set you apart. Plus, it shows you’re proactive and ready to jump into action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ClearSpace team and contributing to their exciting projects.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your experience with Microsoft 365, troubleshooting skills, and any relevant projects you've worked on. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about sustainable space operations and how your background makes you a great fit for ClearSpace. Keep it engaging and personal – we love to see your personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT challenges in the past. Whether it's troubleshooting a tricky issue or improving a process, we want to know how you approach problems and find solutions. This is key for us at ClearSpace!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at ClearSpace!
How to prepare for a job interview at ClearSpace
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Entra, and other applications mentioned in the job description. Be ready to discuss how you've used these tools in previous roles and any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. ClearSpace values solid troubleshooting skills, so think of specific instances where you identified a problem, implemented a solution, and improved processes.
✨Demonstrate Team Spirit
Since this role involves collaboration across geographically distributed teams, be ready to share experiences that highlight your ability to work well with others. Talk about how you’ve contributed to team projects or supported colleagues in challenging situations.
✨Emphasise Continuous Improvement
ClearSpace is all about sustainability and improvement. Think of ways you've driven efficiency in your previous roles and be prepared to discuss how you can bring that mindset to their IT processes.
