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For Companies At a Glance
- Tasks: Drive business growth and build strong client relationships in a tech-focused environment.
- Company: Dynamic tech consultancy empowering mid-market leaders with bespoke solutions.
- Benefits: Competitive salary, uncapped commission, 34 days holiday, and tailored professional development.
- Why this job: Be a key player in transforming businesses and shaping the future of technology.
- Qualifications: Experience in agency or consultancy, strategic mindset, and proactive communication skills.
- Other info: Hybrid work model with a vibrant office culture in Edinburgh.
The predicted salary is between 45000 - 55000 £ per year.
Please Note: Candidates must have the right to work in the UK as we are unable to offer sponsorship on this occasion.
Salary: £45,000 – £55,000 DOE plus up to 10% bonus.
Commission Structure: Uncapped 1.5% commission on all retained revenue, upsells, and referrals.
Overview
Why We Are Here: Building the Transformative Businesses of Tomorrow. We empower mid-market leaders to outperform their competition through world-class tech delivery. By building bespoke digital platforms and engineering high-performance data systems, we turn complex technical challenges into simple, direct engines for scale. We are here to provide the strategic foresight and talented squads needed to create undeniable impact and value.
Your Role in Our Journey
As a Strategic Partnership Manager, you are the proactive driver of business growth and the ultimate guardian of our clients' vision. You act as a consultative partner, providing the foresight and trusted stewardship required to unlock potential within successful mid-market businesses. By leading the conversation and asking the tough questions, you bridge the gap between complex bespoke technology and undeniable business value, ensuring our clients have the clear, simple roadmap they need to outperform their market.
Where You’ll Thrive
- The Hub: You’ll be based in our Edinburgh office (4 Queen Street), a space designed for collaboration and sharing knowledge.
- The Balance: We embrace a Hybrid model (3 days on-site), giving you the blend of high-energy teamwork and focused flexibility.
How We Support Your Journey
- Your Time Matters: Enjoy 34 days of holiday to ensure your work-life balance is always strategically aligned.
- Celebrate Your Success: Take your Birthday off, it’s a day for you, not for tasks.
- Invested in Your Growth: We provide a tailored professional development path, supporting your journey to becoming a respected voice in the tech industry.
- Comprehensive Health & Security: We’ve got you covered with private dental and medical insurance, plus sick pay for total peace of mind.
- Family First: We enable success at home through our enhanced family-friendly policies.
- Rewarding Performance: On top of your base salary, we offer a bonus of up to 10% to reward the undeniable value you create.
- Culture of Connection: From office perks to team celebrations, we foster an environment that is open, honest, and easy to engage with.
Your Impact as a Tech Enabler
- Strategic Relationship Ownership: Serve as the primary business-level contact, ensuring ClearSky is positioned as a trusted, long-term strategic partner.
- Account Growth & Value Realisation: Proactively identify opportunities for clients to leverage new tech, closing upsell and cross-sell opportunities that drive exponential growth.
- Onboarding & Discovery Transition: Manage the critical "handshake" from initial sale into our delivery squads, ensuring the client's core objectives are never lost in translation.
- Commercial Lifecycle Management: Own contract renewals, rate negotiations, and long-term account profitability to ensure sustainable success for both ClearSky and our clients.
- Client Health & NPS: Proactively manage the "Relationship Pulse," taking the initiative to resolve friction before it impacts delivery and maintaining a high standard of client satisfaction.
- Hospitality & Connection: Lead on client hospitality, from coffee catch-ups to celebratory meals, building the deep personal connections that define our supportive approach.
What You’ll Need
- Agency or Consultancy Background: Ideally, you have experience navigating the fast-paced environment of a tech agency/consultancy, understanding how to balance commercial goals with delivery realities.
- Strategic Mindset: You are an inquisitive partner who asks the right questions about the journey and the challenge, acting as a coach to both your team and your clients.
- Future-Focused Energy: You are optimistic and ambitious about what we are building next, leading conversations about innovation and the future of technology.
- Proactive Initiative: You don’t wait for problems to arise; you lead, speak up, and act to build something better.
- Jargon-Free Communication: You have the ability to take difficult concepts and explain them with simplicity and focus.
Customer Service Director employer: ClearSky Logic
Contact Detail:
ClearSky Logic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills align with their needs. Practise common interview questions and come up with examples that showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it helps us keep track of your application and get back to you faster!
We think you need these skills to ace Customer Service Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Director role. Highlight relevant experience and skills that align with our mission of empowering mid-market leaders. We want to see how you can contribute to our journey!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Remember, we love a good story that connects your experience to our goals.
Showcase Your Strategic Mindset: In your application, demonstrate your strategic thinking and proactive initiative. We’re looking for someone who can bridge the gap between complex tech and business value, so share examples of how you've done this in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ClearSky!
How to prepare for a job interview at ClearSky Logic
✨Know Your Stuff
Before the interview, dive deep into the company’s mission and values. Understand their tech delivery and how they empower mid-market leaders. This will help you align your answers with what they’re looking for.
✨Showcase Your Strategic Mindset
Prepare examples from your past experiences where you’ve successfully navigated challenges in a tech agency or consultancy. Highlight how you balanced commercial goals with delivery realities to demonstrate your strategic thinking.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your curiosity about their future projects and innovations. This not only shows your interest but also positions you as a proactive candidate who thinks ahead.
✨Communicate Clearly
Practice explaining complex concepts in simple terms. The ability to communicate jargon-free is crucial for this role, so think of ways to simplify your past experiences and relate them to the job description.
