QA Lead: Customer Operations & Quality Improvement in London

QA Lead: Customer Operations & Quality Improvement in London

London Full-Time 63000 - 77000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead QA initiatives and drive quality improvements for global customer support.
  • Company: Join ClearScore, a leader in customer operations and quality enhancement.
  • Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
  • Other info: Be part of a dynamic team focused on continuous improvement and innovation.
  • Why this job: Make a real difference by enhancing support for millions of users worldwide.
  • Qualifications: Proven QA experience and strong communication skills are essential.

The predicted salary is between 63000 - 77000 Β£ per year.

ClearScore is seeking an experienced QA Specialist to own QA across global Customer Operations and continuously improve the quality of support for millions of users. You'll lead the QA approach, coach teams, analyze trends, and turn findings into concrete improvements across processes, knowledge and tooling, while challenging the status quo to protect customer outcomes. This role requires independent work, strong communication and a proactive mindset to drive sustained quality improvements.

QA Lead: Customer Operations & Quality Improvement in London employer: clearscoretechnologylimited

ClearScore is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth, you will have the opportunity to enhance your accounting qualifications while working alongside a talented finance team in a fast-paced environment. The company values innovation and collaboration, making it an ideal place for those looking to make a meaningful impact in their careers.

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Contact Details:

clearscoretechnologylimited Recruitment Team

We think you need these skills to ace QA Lead: Customer Operations & Quality Improvement in London

Quality Assurance
Coaching Skills
Trend Analysis
Process Improvement
Knowledge Management
Tooling Improvement
Proactive Mindset