Trainee Second Charge Mortgage Advisor

Hybrid: 3 days in the office and 2 days from home

Salary: An OTE of £35k - £40k (basic salary of up to £28k + bonus)

Join us at this exciting time of growth as the ClearScore Group expands following our recent acquisition of Aro, creating new opportunities for innovation and success! We are seeking a talented and motivated individual to join our highly skilled team. As a Trainee Second Charge Mortgage Advisor, you will guide customers through the application process and liaise with a qualified advisor who will provide the customer with expert advice on second charge mortgages. This is a unique opportunity to join an industry-leading financial brokerage. Aro Money is a highly established and reputable financial lending platform, working with some of the most prestigious and growing financial institutions globally.

You will be part of a very successful team within the ClearScore Group with a clear strategy for success and growth, including on-the-job training and company-funded CeMAP qualification.

What you’ll be doing:

• Assess customers' eligibility for a secured loan and conduct a fact find to enable the mortgage advisor to evaluate.
• Build and maintain strong relationships with customers and advisors.
• Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction.
• Collaborate with our exceptional team of advisors and case managers to support our customers' applications.
• Play a key role in Aro’s continuous innovation of best-in-class customer experience.
• Suggest new ideas and processes where appropriate and be willing to put these into practice.

What we expect from you:

• 1 year of experience in a sales environment.
• A performance-driven mindset, taking accountability for targets that drive the right outcomes for customers whilst taking our business forward.
• You’ll provide a best-in-class customer experience, going over and above each time, ensuring their satisfaction and fostering long-term loyalty.
• A good understanding of the financial market, regulations, and procedures.
• You’ll be busy, so you’ll need to be organized, managing multiple cases in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Detail-oriented with strong analytical and problem-solving abilities.
• Flexibility and willingness to work shifts in order to meet the evolving needs of our customers.

What we offer:

• Hybrid working (3 days in the office and 2 days from home)
• Flexible working arrangements to support a healthy work-life balance
• 33 days holiday inclusive of bank holidays
• Supportive team environment with opportunities for career advancement
• Salary sacrifice pension scheme up to 4%
• Healthcare cash plan with separate balance for dependents
• Life assurance x 2
• Cycle to work scheme
• Birthday off + takeaway on us
• Enhanced maternity, adoption, or paternity leave
• Enhanced sick pay + income protection for up to 2 years
• Casual and gender-neutral dress policy
• Access to a range of retailer discounts through our various providers
• Fun and inclusive work environment with regular team incentives

If you are a motivated and customer-focused individual with a passion for helping others achieve their financial goals, we would love to hear from you. We look forward to reviewing your application!

At Aro Money, we are committed to equality and diversity. We ensure that job criteria are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, or social status.

As part of any recruitment process, Aro collects and processes personal data relating to job applicants. Aro is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Inclusion Policy: We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.