ClearScore is seeking an experienced QA Specialist to own Quality Assurance across global Customer Operations and raise the bar on the support provided to millions of users.
You will look beyond individual QA results, identify root causes, and drive improvements in systems, processes, and knowledge. You’ll coach teams, analyse CSAT/DSAT trends, and partner with Risk and Compliance to ensure quality meets regulatory requirements.
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QA Lead: Customer Operations Quality & Insights employer: ClearScore
ClearScore is an exceptional employer, offering a vibrant work culture that prioritises flexibility, collaboration, and continuous learning. With a strong commitment to employee growth, we provide numerous benefits including private health cover, generous leave policies, and regular opportunities for professional development. Our inclusive environment encourages all team members to contribute their ideas and thrive, making it a rewarding place to build a meaningful career in the heart of the UK's leading consumer credit marketplace.
