ClearScore is seeking an experienced QA Specialist to own QA across global Customer Operations and drive continuous improvement in the quality of support for millions of users. You will look beyond single QA results and understand root causes, shaping processes, knowledge and behaviours behind it.
You will evolve QA approaches, coach teams, analyse trends and turn findings into prioritised improvements, collaborating with Risk, Compliance and other stakeholders to uphold quality in a regulated
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QA Lead — Customer Operations & Quality Excellence employer: ClearScore
ClearScore is an exceptional employer, offering a vibrant work culture that prioritises flexibility, collaboration, and continuous learning. With a strong commitment to employee growth, we provide numerous benefits including private health cover, generous leave policies, and regular opportunities for professional development. Our inclusive environment encourages all team members to contribute their ideas and thrive, making it a rewarding place to build a meaningful career in the heart of the UK's leading consumer credit marketplace.
