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For Companies At a Glance
- Tasks: Help customers secure second charge mortgages and provide expert advice.
- Company: Join Aro Money, a leading financial brokerage with a strong reputation.
- Benefits: Enjoy hybrid working, 33 days holiday, and a supportive team environment.
- Why this job: Be part of an innovative team focused on customer satisfaction and career growth.
- Qualifications: CeMAP qualified with 2 years of sales experience required.
- Other info: Casual dress policy and regular team incentives create a fun workplace.
The predicted salary is between 46200 - 48000 £ per year.
Second Charge Mortgage Advisor
Location: Manchester (M22 0RR)
Hybrid: 2 days in office, 3 days WFH following successful probation.
- An OTE of £60k – £70k (basic salary up to £42k + bonus)
- £3k sign-on bonus (£1k/month for first three months)
What you’ll be doing
- Contacting qualified leads generated through our digital journey
- Assessing customer applications and delivering tailored, compliant recommendations
- Providing expert advice on second charge mortgages, using our unique in-house software
- Keeping up to date with lender criteria and industry regulations
- Building strong, lasting relationships with customers, keeping them informed every step of the way
- Hitting (and exceeding!) sales targets and KPIs while maintaining a best-in-class customer experience
- Collaborating closely with our team of case managers
- Contributing ideas and improvements as we continuously innovate for a better customer journey
What we’re looking for in you
- CeMAP 1 qualification (minimum) plus 2+ years sales experience
- Performance-driven mindset, strong focus on doing the right thing for customers
- Real passion for delivering outstanding customer service, every single time
- Strong knowledge of mortgage products, industry regulations, and processes
- Excellent organisational skills – managing multiple cases in a fast-moving environment
- Clear, confident communication skills and ability to build trust quickly
- Attention to detail and strong problem-solving abilities
- Flexibility to work shifts, always putting evolving customer needs first
Why ClearScore?
ClearScore is the UK’s #1 credit score and report app, with over 24 million users globally. We partner with more than 50 leading U.K. lenders and empower customers to make better financial decisions through technology.
What you get
- An OTE of £60k – £70k (basic salary up to £42k + bonus)
- £3k sign-on bonus (£1k/month for first three months)
- 25 paid holidays + a “duvet day” on your birthday
- Hybrid work environment (2 days in office, 3 days WFH after successful probation)
- Private health and dental cover, including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 4% matched pension
- Regular lunch and learn sessions with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to plan and achieve goals
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and career growth plan
Equal Opportunities
ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. We make reasonable accommodations for those with disabilities during recruitment and selection. Please let us know in advance if you require accommodation.
Hybrid Working Model
- Level 1‑5: Minimum 2 days per week in‑office
- Level 6 and above: Minimum 3 days per week in‑office
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Mortgage Advisor (CeMAP Qualified) employer: ClearScore
Contact Detail:
ClearScore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Advisor (CeMAP Qualified)
✨Tip Number 1
Familiarise yourself with Aro's in-house software and the specific second charge mortgage products they offer. This knowledge will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Aro Money or ClearScore Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Stay updated on the latest industry regulations and trends related to second charge mortgages. Being well-informed will allow you to speak confidently about how these changes could impact customers, showcasing your expertise and commitment to providing excellent service.
✨Tip Number 4
Prepare to discuss specific examples from your past sales experiences where you exceeded targets or improved customer satisfaction. Highlighting these achievements will illustrate your performance-driven mindset and ability to contribute positively to Aro's goals.
We think you need these skills to ace Mortgage Advisor (CeMAP Qualified)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CeMAP qualification and relevant sales experience. Emphasise your understanding of mortgage products and any specific achievements in previous roles that demonstrate your ability to meet targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers achieve their financial goals. Mention how your skills align with the responsibilities of a Second Charge Mortgage Advisor and why you are excited about joining Aro Money.
Showcase Your Customer Service Skills: Provide examples in your application of how you've delivered exceptional customer service in the past. Highlight your ability to build rapport and maintain strong relationships with clients, as this is crucial for the role.
Research Aro Money: Familiarise yourself with Aro Money's services and values. Understanding their approach to customer experience and innovation will help you tailor your application and show that you're genuinely interested in the company.
How to prepare for a job interview at ClearScore
✨Know Your Mortgage Products
Make sure you have a solid understanding of second charge mortgage products and the latest industry regulations. This knowledge will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to build rapport and maintain strong relationships with clients, as this is crucial for a Mortgage Advisor.
✨Demonstrate Your Sales Acumen
Be ready to discuss your sales experience and how you've met or exceeded targets in the past. Use specific metrics or achievements to illustrate your performance-driven mindset and accountability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Aro Money. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
