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- Tasks: Help customers with second charge mortgages and provide tailored advice using our unique software.
- Company: Join a dynamic team at ClearScore Group in Manchester with a focus on innovation.
- Benefits: Earn up to ÂŁ70k with bonuses, enjoy hybrid work, and receive a ÂŁ3k sign-on bonus.
- Why this job: Make a real difference in people's lives while achieving your career goals.
- Qualifications: CeMAP qualified with 2+ years of sales experience and a passion for customer service.
- Other info: Enjoy a dog-friendly office, regular training, and a clear path for career growth.
The predicted salary is between 42000 - 49000 ÂŁ per year.
Location: Manchester (M22 0RR)
Hybrid Working: 2 days in office, 3 days WFH following a successful probation period
Compensation: OTE of £60k – £70k (basic salary up to £42k + bonus) with £3k sign‑on bonus (£1k/month for first three months)
Key Responsibilities- Contacting qualified leads generated through our digital journey
- Assessing customer applications and delivering tailored, compliant recommendations
- Providing expert advice on second charge mortgages, using our unique in‑house software
- Staying up to date with lender criteria and industry regulations
- Building strong, lasting relationships with customers — keeping them informed every step of the way
- Hitting (and exceeding!) sales targets and KPIs while maintaining a best‑in‑class customer experience
- Collaborating closely with our brilliant team of case managers
- Contributing ideas and improvements as we continuously innovate for a better customer journey
- CeMAP 1 qualification (minimum) plus 2+ years’ sales experience
- A performance‑driven mindset, with a strong focus on doing the right thing for customers
- A real passion for delivering outstanding customer service, every single time
- Strong knowledge of mortgage products, industry regulations, and processes
- Brilliant organisational skills – managing multiple cases in a fast‑moving environment
- Clear, confident communication skills and the ability to build trust quickly
- A sharp eye for detail and strong problem‑solving abilities
- Flexibility to work shifts, always putting the evolving needs of our customers first
- An OTE of £60k – £70k (basic salary up to £42k + bonus)
- £3k sign‑on bonus (£1k/month for first three months) to offset pipeline build time
- 25 paid holidays and a “duvet day” on your birthday
- Hybrid work environment (2 days in office, 3 days WFH after passing probation)
- Private health and dental cover – including mental health support through Bupa GP office visits
- Life assurance scheme
- Up to 4% matched pension
- Regular lunch and learns with guest speakers
- Dog‑friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership‑led training
- In‑house psychotherapist
- Financial coach to help you plan and achieve your goals
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Second Charge Mortgage Advisor (CeMAP Qualified) in Manchester employer: ClearScore
Contact Detail:
ClearScore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Charge Mortgage Advisor (CeMAP Qualified) in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of a Second Charge Mortgage Advisor. Highlight your CeMAP qualification and sales achievements to make a strong impression.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and shows your enthusiasm for the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Second Charge Mortgage Advisor (CeMAP Qualified) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your CeMAP qualification and any relevant sales experience to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about second charge mortgages and how you can contribute to our team. Be genuine and let your personality shine through!
Showcase Your Customer Service Skills: We love candidates who put customers first! Share examples of how you've delivered outstanding customer service in the past, especially in fast-paced environments.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at ClearScore
✨Know Your Stuff
Make sure you brush up on your knowledge of second charge mortgages and the latest industry regulations. Familiarise yourself with the unique in-house software mentioned in the job description, as being able to discuss it confidently will show your preparedness.
✨Showcase Your Sales Skills
Prepare examples from your past experience that highlight your sales achievements and how you've exceeded targets. Be ready to discuss how you maintain a best-in-class customer experience while hitting those KPIs.
✨Build Rapport
Practice your communication skills! The ability to build trust quickly is crucial for this role. Think of ways to demonstrate your passion for outstanding customer service during the interview, perhaps by sharing a story where you went above and beyond for a client.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they support continuous learning and development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.