Sales Team Manager in Manchester

Location: Manchester

Hybrid: 3 days in the office and 2 days from home

Salary: A salary of £40k - £45k (OTE £60K - £70K)

Big things are happening here. We're entering a new phase of exciting growth, and you could be a key part of it. We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions. This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures. This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.

What you’ll be doing:

• Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
• Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
• Oversee the Sales and Case Manager departments, maximising profitability while maintaining compliance and quality standards.
• Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.
• Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
• Conduct regular performance reviews, providing coaching and development opportunities for staff.
• Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
• Foster strong collaborations with internal teams to align business and marketing strategies.
• Maintain and strengthen partnerships with lenders to drive conversion and product development.
• Encourage and support technological improvements to enhance processes and customer interactions.
• Ensure full compliance with regulatory requirements and corporate governance.
• Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.
• Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
• Undertake additional responsibilities as required by management.

What we expect from you:

• A strong leader with experience in managing and developing high-performing sales teams.
• A customer-centric mindset, ensuring all activities focus on right customer outcomes.
• Proven ability to drive sales performance while maintaining compliance and ethical standards.
• Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.
• A strategic thinker who can align departmental goals with broader business objectives.
• Strong understanding of regulatory requirements, ensuring compliance at all levels.
• Ability to build and maintain effective relationships with internal teams and external lenders.
• Proactive in identifying and implementing process improvements to enhance efficiency.
• A commitment to continuous learning and professional development, both for yourself and your team.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities: ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model: We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule
• We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture.

Inclusion Policy: We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.