At a Glance
- Tasks: Lead a dynamic sales team to drive performance and deliver exceptional customer experiences.
- Company: Join ClearScore, the UK's leading credit score app with a global presence.
- Benefits: Enjoy 25 holidays, hybrid work, private health cover, and continuous learning opportunities.
- Other info: Flexible work culture with a focus on collaboration and career development.
- Why this job: Be part of an exciting growth phase and make a real impact in the financial sector.
- Qualifications: Strong leadership skills and a passion for customer satisfaction are essential.
The predicted salary is between 40000 - 45000 € per year.
Location: Manchester
Hybrid: 3 days in the office and 2 days from home
Salary: A salary of £40k - £45k (OTE £60K - £70K)
Big things are happening here. We're entering a new phase of exciting growth, and you could be a key part of it. We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions. This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures. This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.
What you’ll be doing:
- Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
- Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
- Oversee the Sales and Case Manager departments, maximising profitability while maintaining compliance and quality standards.
- Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.
- Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
- Conduct regular performance reviews, providing coaching and development opportunities for staff.
- Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
- Foster strong collaborations with internal teams to align business and marketing strategies.
- Maintain and strengthen partnerships with lenders to drive conversion and product development.
- Encourage and support technological improvements to enhance processes and customer interactions.
- Ensure full compliance with regulatory requirements and corporate governance.
- Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.
- Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
- Undertake additional responsibilities as required by management.
What we expect from you:
- A strong leader with experience in managing and developing high-performing sales teams.
- A customer-centric mindset, ensuring all activities focus on right customer outcomes.
- Proven ability to drive sales performance while maintaining compliance and ethical standards.
- Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.
- A strategic thinker who can align departmental goals with broader business objectives.
- Strong understanding of regulatory requirements, ensuring compliance at all levels.
- Ability to build and maintain effective relationships with internal teams and external lenders.
- Proactive in identifying and implementing process improvements to enhance efficiency.
- A commitment to continuous learning and professional development, both for yourself and your team.
Benefits:
- 25 paid holidays and a “duvet day” on your birthday
- Hybrid Work Environment
- Private health and dental cover - including mental health support through Bupa
- GP office visits
- Life assurance scheme
- Up to 6% matched pension
- Regular Lunch and Learns with guest speakers
- Dog-friendly office
- Daily breakfast and free snacks
- Access to discounts via Cobens Extras
- Free sports and social clubs
- Continued investment into learning and development
- Leadership-led training
- In-house psychotherapist
- Financial coach to help you plan and achieve your goals
- No clock-watching culture
- Generous maternity and paternity plans
- Culture and inclusion representatives
- Transparent pay structure and a career growth plan
Equal Opportunities: ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.
Our Hybrid Model: We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.
What This Means for You:
- Flexibility to manage your work and life
- Dedicated in-office days for team building and collaborative projects
- Office facilities (with plants!) designed for productive interactions
- Clear expectations and support for maintaining our hybrid schedule
- We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture.
Inclusion Policy: We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people.
Sales Team Manager in Manchester employer: ClearScore
ClearScore is an exceptional employer that prioritises employee growth and well-being, offering a dynamic hybrid work environment in Manchester. With a strong focus on a customer-first culture, employees benefit from comprehensive training, flexible working arrangements, and a supportive atmosphere that encourages innovation and collaboration. The company also provides generous benefits, including private health cover, leadership training, and a transparent career growth plan, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at ClearScore on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their goals. Practise common interview questions and be ready to showcase your leadership skills and customer-centric mindset.
✨Tip Number 3
Show off your personality! During interviews, let your passion for sales and team management shine through. Be authentic and share stories that highlight your achievements and how you’ve driven performance in past roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Sales Team Manager in Manchester
Some tips for your application 🫡
Show Your Leadership Skills:As a Sales Team Manager, we want to see your leadership style shine through in your application. Share specific examples of how you've led teams to success and fostered a customer-centric culture.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your experience in driving sales performance and compliance, and align your skills with the job description to show us you're the perfect fit.
Be Authentic:We love genuine candidates! Don’t be afraid to let your personality come through in your application. Share your passion for customer satisfaction and how you’ve made a positive impact in previous roles.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at ClearScore
✨Know Your Numbers
As a Sales Team Manager, you'll need to demonstrate your understanding of sales metrics and KPIs. Brush up on key performance indicators relevant to the role, such as conversion rates and customer satisfaction scores. Be ready to discuss how you've used these metrics to drive performance in your previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about how you can convey your management style during the interview. Prepare examples of how you've successfully led teams, provided coaching, and fostered a customer-centric culture. Highlight specific instances where your leadership made a tangible impact on team performance.
✨Emphasise Compliance Knowledge
Given the importance of compliance in this position, make sure you can speak confidently about regulatory requirements and ethical standards in sales. Prepare to discuss how you've ensured compliance in past roles and how you plan to maintain it in this new position. This will show that you take compliance seriously and understand its significance in driving customer trust.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the company’s growth plans, team dynamics, and how they measure success. This not only shows your interest in the role but also helps you assess if the company aligns with your career goals. Ask about their approach to fostering a 'Customer First' culture and how they support continuous learning.
